Employer: 279 University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 06/01/2025 23:59
Outpatient Booking Clerk [based now in Brighton, RSCH]
Band 3
About our Trust At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance. As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will see the difference you make and feel valued for all that you do. Job overview
University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience. The post holder will be expected to provide a service to all Trust-wide clinics and will need an up-to-date knowledge of outpatient clinics to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties. The role will include the registration of new patients, handling GP and patient queries for clinics, and making appointments using Trust systems. Main duties of the job
Ensuring all patient appointments are booked on receipt of referral and triage. Ensuring patients are assigned to the right clinic first time. Ensuring an efficient telephone service is maintained. Minimising short notice cancelled clinics and optimising clinic capacity. Introducing a patient-focused booking program. Person specification
Skills and Experience
Good standard of computer skills – full training will be given on the patients administration system. Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation. Experience of using the patient administration system. Knowledge of RTT Pathways and NHS targets. Important information for applicants
Flexible Working:
If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks:
As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. Skilled Worker Visa:
Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. Closing adverts early:
Please apply as early as possible for this role. In the event of exceptional interest, we may close adverts earlier than specified. Further Information:
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
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Band 3
About our Trust At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance. As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will see the difference you make and feel valued for all that you do. Job overview
University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience. The post holder will be expected to provide a service to all Trust-wide clinics and will need an up-to-date knowledge of outpatient clinics to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties. The role will include the registration of new patients, handling GP and patient queries for clinics, and making appointments using Trust systems. Main duties of the job
Ensuring all patient appointments are booked on receipt of referral and triage. Ensuring patients are assigned to the right clinic first time. Ensuring an efficient telephone service is maintained. Minimising short notice cancelled clinics and optimising clinic capacity. Introducing a patient-focused booking program. Person specification
Skills and Experience
Good standard of computer skills – full training will be given on the patients administration system. Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation. Experience of using the patient administration system. Knowledge of RTT Pathways and NHS targets. Important information for applicants
Flexible Working:
If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks:
As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. Skilled Worker Visa:
Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. Closing adverts early:
Please apply as early as possible for this role. In the event of exceptional interest, we may close adverts earlier than specified. Further Information:
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
#J-18808-Ljbffr
