We are looking to appoint a cheerful and motivated person with great interpersonal skills and a commitment to customer service to join our team of Outpatient Receptionists within the busy outpatient areas at the Royal Cornwall Hospital in Truro.
We are responsible for providing outpatient reception services to a variety of outpatient areas across the Trust with a team of 45 committed and professional staff. It’s our people that make the difference every day, helping us make a difference for our patients.
These are very busy areas and provide a focal point for receiving patients, visitors, and staff to the hospital. You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.
The patient is at the centre of everything we do. Our experience is creating a patient-focused service offering the very best in healthcare support meeting the needs of our patients. Now we are looking for new members of our team with the personality and passion to do them justice, providing our service users the very best we can offer.
As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful, and supportive reception service.
Key Responsibilities:
To meet and greet patients, carers, and visitors at reception desks in line with the Trust procedures. To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied. To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice. To ensure Attendances, Outcomes, Referral to Treatment (RTT), and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust. To admit and discharge Day Case, Emergency, and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information. The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision-making skills whilst working as part of a team or under own initiative.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Additional Requirements:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK
For further information please visit:
NHS Employers .
This advert closes on Sunday 5 Jan 2025.
#J-18808-Ljbffr
We are responsible for providing outpatient reception services to a variety of outpatient areas across the Trust with a team of 45 committed and professional staff. It’s our people that make the difference every day, helping us make a difference for our patients.
These are very busy areas and provide a focal point for receiving patients, visitors, and staff to the hospital. You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.
The patient is at the centre of everything we do. Our experience is creating a patient-focused service offering the very best in healthcare support meeting the needs of our patients. Now we are looking for new members of our team with the personality and passion to do them justice, providing our service users the very best we can offer.
As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful, and supportive reception service.
Key Responsibilities:
To meet and greet patients, carers, and visitors at reception desks in line with the Trust procedures. To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied. To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice. To ensure Attendances, Outcomes, Referral to Treatment (RTT), and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust. To admit and discharge Day Case, Emergency, and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information. The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision-making skills whilst working as part of a team or under own initiative.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Additional Requirements:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK
For further information please visit:
NHS Employers .
This advert closes on Sunday 5 Jan 2025.
#J-18808-Ljbffr
