East Kent Hospitals University NHS Foundation Trust
The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team comprising a Senior Administrator and a team of Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. The candidate will be working in a fast-paced environment and will involve training new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. The Assistant Administrators will carry out many tasks including registering GP referrals and booking the first appointment with patients, ensuring a positive, friendly, and helpful attitude to create an excellent patient experience. Main duties of the job
Along with the Senior Administrator, you will manage the day-to-day activities of the staff and work within the Patient Service Centre, ensuring a comprehensive administrative service to all service users. This includes organizing your own and other team members' work, and may include contact with front line service users, members of the public, and other external stakeholders. Duties will include the organization and maintenance of effective systems (paper-based and electronic) and typing and preparation of correspondence for team members. We have several teams within the Patient Service Centre, including the Clinic Maintenance Team, who deal with all clinic changes; the Two Week Wait Team, who manage urgent appointments for patients to be seen within two weeks; the Pre-Reg Team, who handle referrals from GPs; and the 18-Week Teams, who book patients' first appointments within an 18-week period. About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care', which empowers frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We can only sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. PLEASE NOTE - WE CANNOT PROVIDE SPONSORSHIP FOR THIS ROLE Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries, please don't hesitate to contact the line manager using the contact details below. Person Specification
Qualifications
Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above) Customer Services Training Skills
Minimum of 2 years' experience of working in a busy administration environment. Excellent communication and interpersonal skills, showing empathy and diplomacy. Experience in a customer-facing role, providing a sensitive and caring approach. High level of accuracy and attention to detail. Ability to communicate clearly, both written and verbally. Ability to interact with colleagues and other stakeholders courteously. Ability to prioritize and organize own workload and productivity of the team. Ability to negotiate and persuade. Analytical skills. Ability to track information. Previous NHS experience. Training and coaching experience. Governance
To adhere to organizational Governance guidelines and report against these. Experience of managing issues associated with Risk. Knowledge of the Datix system. Personal Attributes
Ability to remain calm under pressure. Experience of managing a team. Experience or awareness of a range of work practices in an office setting. Experience of interacting with customers/patients. Other
To be aware of and adhere to the Trust's Vision, Mission, and Values. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. East Kent Hospitals University NHS Foundation Trust
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The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team comprising a Senior Administrator and a team of Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. The candidate will be working in a fast-paced environment and will involve training new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. The Assistant Administrators will carry out many tasks including registering GP referrals and booking the first appointment with patients, ensuring a positive, friendly, and helpful attitude to create an excellent patient experience. Main duties of the job
Along with the Senior Administrator, you will manage the day-to-day activities of the staff and work within the Patient Service Centre, ensuring a comprehensive administrative service to all service users. This includes organizing your own and other team members' work, and may include contact with front line service users, members of the public, and other external stakeholders. Duties will include the organization and maintenance of effective systems (paper-based and electronic) and typing and preparation of correspondence for team members. We have several teams within the Patient Service Centre, including the Clinic Maintenance Team, who deal with all clinic changes; the Two Week Wait Team, who manage urgent appointments for patients to be seen within two weeks; the Pre-Reg Team, who handle referrals from GPs; and the 18-Week Teams, who book patients' first appointments within an 18-week period. About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care', which empowers frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We can only sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. PLEASE NOTE - WE CANNOT PROVIDE SPONSORSHIP FOR THIS ROLE Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries, please don't hesitate to contact the line manager using the contact details below. Person Specification
Qualifications
Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above) Customer Services Training Skills
Minimum of 2 years' experience of working in a busy administration environment. Excellent communication and interpersonal skills, showing empathy and diplomacy. Experience in a customer-facing role, providing a sensitive and caring approach. High level of accuracy and attention to detail. Ability to communicate clearly, both written and verbally. Ability to interact with colleagues and other stakeholders courteously. Ability to prioritize and organize own workload and productivity of the team. Ability to negotiate and persuade. Analytical skills. Ability to track information. Previous NHS experience. Training and coaching experience. Governance
To adhere to organizational Governance guidelines and report against these. Experience of managing issues associated with Risk. Knowledge of the Datix system. Personal Attributes
Ability to remain calm under pressure. Experience of managing a team. Experience or awareness of a range of work practices in an office setting. Experience of interacting with customers/patients. Other
To be aware of and adhere to the Trust's Vision, Mission, and Values. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. East Kent Hospitals University NHS Foundation Trust
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