The Oversight Analyst will be responsible for ensuring that the oversight framework for IT and strategic development teams is effective, robust, and adhered to across both first and second line teams. The role involves mapping and testing controls for all key IT processes and developments while working collaboratively with the business to enhance processes and procedures as needed.
The role also ensures that the organisation’s high standards are maintained, identifying opportunities for continuous improvement to sustain high performance. This includes assuring adherence to internal processes, procedures, and regulatory responsibilities while driving the development of processes and service standards aimed at achieving a ‘best in class’ service.
Key Responsibilities
Support the business in developing and maintaining an effective oversight framework for all Collections & Recoveries activities, including telephony, written, email, and digital interactions. Ensure compliance with internal policies, processes, and procedures, referencing regulatory requirements such as Consumer Duty, CONC, TCF Principles, and GDPR. Collaborate with IT to review data and ensure processes support good customer outcomes, promptly identifying and remediating any risks of poor outcomes. Conduct monthly monitoring and control testing to verify adherence to oversight frameworks. Provide regular, documented feedback to the HoICCLR and relevant departments, ensuring insights into monitoring and oversight performance are effectively communicated. Work closely with the wider Compliance Team to ensure that the oversight framework aligns with organisational and regulatory expectations. Build and maintain relationships across relevant business areas, ensuring senior management is informed of oversight findings and escalating issues appropriately. Maintain a thorough and up-to-date understanding of the motor finance industry, company products, processes, and procedures, and scorecard updates and their implications. Use operational tools and MI (Management Information) to identify opportunities for oversight enhancement, tailoring monitoring activities based on transactional data insights.
Operating Hours
35 hours per week. Flexibility is required to cover trading hours as necessary. Normally, you will work five days per week, including weekends, as agreed with your line manager.
Business Hours:
Monday to Friday: 8am – 8pm Saturday & Sunday: 9am – 6pm
Required Knowledge and Experience
Education:
Educated to Higher/A Level standard. Business Experience:
IT oversight experience preferred (motor finance sector advantageous but not essential). Quality Assurance experience required. Strong, current knowledge of CONC, TCF Principles, and GDPR. Proficient in Microsoft Office (Outlook, Word, Excel). Excellent written and verbal communication skills. Values and Behaviours
The successful candidate will act as a team role model, demonstrating the following behaviours: Striving for improvement, prioritising solutions over problems. Delivering clear, direct, and constructive feedback. Adjusting effectively to changing business needs. Staying calm and logical in unexpected situations, providing reassurance to others. Collaborating effectively to find the best solutions. Taking initiative in self-development and continuous learning.
Job Info
Job Title:
Oversight Analyst Company:
CV-Library Location:
Glasgow, Glasgow City Posted: Closes:
Jan 4th 2025 Sector:
IT Contract:
Permanent Hours:
Full Time
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The role also ensures that the organisation’s high standards are maintained, identifying opportunities for continuous improvement to sustain high performance. This includes assuring adherence to internal processes, procedures, and regulatory responsibilities while driving the development of processes and service standards aimed at achieving a ‘best in class’ service.
Key Responsibilities
Support the business in developing and maintaining an effective oversight framework for all Collections & Recoveries activities, including telephony, written, email, and digital interactions. Ensure compliance with internal policies, processes, and procedures, referencing regulatory requirements such as Consumer Duty, CONC, TCF Principles, and GDPR. Collaborate with IT to review data and ensure processes support good customer outcomes, promptly identifying and remediating any risks of poor outcomes. Conduct monthly monitoring and control testing to verify adherence to oversight frameworks. Provide regular, documented feedback to the HoICCLR and relevant departments, ensuring insights into monitoring and oversight performance are effectively communicated. Work closely with the wider Compliance Team to ensure that the oversight framework aligns with organisational and regulatory expectations. Build and maintain relationships across relevant business areas, ensuring senior management is informed of oversight findings and escalating issues appropriately. Maintain a thorough and up-to-date understanding of the motor finance industry, company products, processes, and procedures, and scorecard updates and their implications. Use operational tools and MI (Management Information) to identify opportunities for oversight enhancement, tailoring monitoring activities based on transactional data insights.
Operating Hours
35 hours per week. Flexibility is required to cover trading hours as necessary. Normally, you will work five days per week, including weekends, as agreed with your line manager.
Business Hours:
Monday to Friday: 8am – 8pm Saturday & Sunday: 9am – 6pm
Required Knowledge and Experience
Education:
Educated to Higher/A Level standard. Business Experience:
IT oversight experience preferred (motor finance sector advantageous but not essential). Quality Assurance experience required. Strong, current knowledge of CONC, TCF Principles, and GDPR. Proficient in Microsoft Office (Outlook, Word, Excel). Excellent written and verbal communication skills. Values and Behaviours
The successful candidate will act as a team role model, demonstrating the following behaviours: Striving for improvement, prioritising solutions over problems. Delivering clear, direct, and constructive feedback. Adjusting effectively to changing business needs. Staying calm and logical in unexpected situations, providing reassurance to others. Collaborating effectively to find the best solutions. Taking initiative in self-development and continuous learning.
Job Info
Job Title:
Oversight Analyst Company:
CV-Library Location:
Glasgow, Glasgow City Posted: Closes:
Jan 4th 2025 Sector:
IT Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr
