University Hospital of North Midlands NHS Trust
Division: Women's, Children's & Clinical Support Services Job Title: Support Secretary - CICU Band: 3 Location: Staffordshire Children's Hospital at Royal Stoke Hours: 7.5 hours per week Managerially accountable to: Junior Operational Services Manager Professionally accountable to: Directorate Manager Main duties of the job
The post holder is required to support in the delivery of a comprehensive administrative service to a specialty team. This is for the Children's Intensive Care Unit secretarial team which covers the CICU department and also some general paediatric clinics, paediatric neurosurgery and paediatric urology. This will involve waiting list management in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments and deal with all queries that come in to the team. The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures. About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Job responsibilities
Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager or Katie Ford Operational Services on 01782 671522. Person Specification
Qualifications
Good general education to include GCSE English or equivalent RSA 3 Word Processing or equivalent Knowledge, Skills, Training, Experience
Secretarial and/or Clerical experience Knowledge of hospital systems Experience of working in an acute hospital setting Personal Qualities
Ability to work as part of a team Ability to use own initiative Able to work with confidential information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Division: Women's, Children's & Clinical Support Services Job Title: Support Secretary - CICU Band: 3 Location: Staffordshire Children's Hospital at Royal Stoke Hours: 7.5 hours per week Managerially accountable to: Junior Operational Services Manager Professionally accountable to: Directorate Manager Main duties of the job
The post holder is required to support in the delivery of a comprehensive administrative service to a specialty team. This is for the Children's Intensive Care Unit secretarial team which covers the CICU department and also some general paediatric clinics, paediatric neurosurgery and paediatric urology. This will involve waiting list management in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments and deal with all queries that come in to the team. The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures. About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Job responsibilities
Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager or Katie Ford Operational Services on 01782 671522. Person Specification
Qualifications
Good general education to include GCSE English or equivalent RSA 3 Word Processing or equivalent Knowledge, Skills, Training, Experience
Secretarial and/or Clerical experience Knowledge of hospital systems Experience of working in an acute hospital setting Personal Qualities
Ability to work as part of a team Ability to use own initiative Able to work with confidential information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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