Job Description
Are you adaptable, a natural problem solver, and passionate about providing\nexcellent customer service?\n\nAt Paradigm Housing Group, we put our customers at the heart of everything we\ndo. We’re looking for enthusiastic and motivated individuals to join our\nCustomer and Neighbourhood Team on a permanent basis, working across 30 hours\nper week. This is an exciting opportunity to make a real impact in our\ncommunities and help us shape the future of our services.
\n \nWhat You’ll Be Doing\n\nAs a Customer & Neighbourhood Officer, you’ll play a key role in delivering\noutstanding services to our customers. You’ll:\n\n * Ensure high levels of service performance and customer satisfaction.\n * Use your skills to identify when specialist support is needed to help customers sustain their tenancies.\n * Handle a range of day to day and more complex cases within mixed-tenure communities, supporting compliance and delivering tailored interventions for vulnerable customers.\n * Be an advocate for our customers, delivering services aligned to our Customer Care Standards.\n * Act as the face of our service – a key relationship builder, problem-solver, and customer service champion.\n\nThis is a visible and impactful role, with plenty of opportunities to make a\ndifference.\n\nWhat’s in It for You?\n\nWhile this is a fixed-term role, Paradigm is a large organisation undergoing\nexciting transformation. This role could offer:\n\n * Potential for the contract to be extended or made permanent.\n * A stepping stone to other opportunities within Paradigm.\n\nIf a long term role doesn’t materialise, you’ll gain valuable experience to\nenhance your career prospects in this and similar fields.
Many of our talented\nteam members started in temporary roles and have gone on to forge successful\ncareers with us.\n\nWhat We’re Looking For\n\nWe’re seeking passionate, customer-focused individuals with:\n\n * A strong understanding of social housing issues and legislation is preferable.\n * Experience managing a varied and demanding workload with a proactive approach to problem solving.\n * Advanced communication skills (written and verbal) with the ability to influence effectively.\n * Flexibility to work across our East, West, and Central regions (You’ll cover a large patch in the following areas: Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire and surrounding counties, working alongside our Neighbourhood Team across our 16,000 + properties).\n * A commitment to continuous personal and professional development.\n * A full driving licence and regular access to a vehicle. \n \nFurther information\n\nFor the full job description and person specification for the role please see\nthe attachment at the bottom of this page. Should you have any queries about\nthis vacancy please email\nrecruitment@paradigmhousing.co.uk\nand we will respond as soon as possible.\n\nAs part of our application process, we ask for a covering statement and CV so\nwe can assess your application against our essential and desired criteria as\nset out in the job description and person specification.
Please include in\nyour covering statement how you meet the criteria so we can see how well you\nmatch our requirements and give your application the consideration it\ndeserves.\n\nThank you for your interest in Paradigm Housing Group thus far.\n\nShortlisting will be conducted in line with the essential and desirable\ncriteria set out in the person specification. We reserve the right to close\nthis role earlier than the published date should a suitable candidate be\nidentified.
