Poole Alcock is a well-established and reputable law firm, specialising in family law. We provide expert legal services to clients in matters such as divorce, child custody and financial settlements. We are seeking a motivated and dedicated Family Paralegal to join our dynamic team and assist in providing exceptional client care.
Please note this position will be based out of our Sandbach office in Cheshire.
Job Overview:
As a Family Paralegal, you will provide essential support to our Family Law team, assisting with a variety of family-related legal matters. You will work closely with solicitors to ensure the efficient management of cases, helping clients navigate complex family legal issues with empathy and professionalism. Key Competencies
Customer service focus Information management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information Key Accountabilities
Customer Service Focus
To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely Handling inbound telephone calls
To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations Information management
To take messages where necessary and direct these to an appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients Staff awareness
To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations Administration & Case Management
To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Package
Competitive salary 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. Extra holidays are also given for length of service. For 5 years’ service you will receive an extra day’s holiday and for 10 years’ service a further day’s holiday. Additionally, staff are not required to work on their birthday. Entitlement to join the company pension scheme. Entitlement to participate in the firm’s cash healthcare scheme. Staff incentive scheme Other Candidate Information
The role will be based at our office in Sandbach although there will be a contractual requirement to work at any of our Cheshire offices. Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis. Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status. Job Type: Full-time Benefits:
Additional leave Company pension Enhanced maternity leave Health & wellbeing programme Schedule:
Monday to Friday Work Location: In person
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As a Family Paralegal, you will provide essential support to our Family Law team, assisting with a variety of family-related legal matters. You will work closely with solicitors to ensure the efficient management of cases, helping clients navigate complex family legal issues with empathy and professionalism. Key Competencies
Customer service focus Information management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information Key Accountabilities
Customer Service Focus
To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely Handling inbound telephone calls
To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations Information management
To take messages where necessary and direct these to an appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients Staff awareness
To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations Administration & Case Management
To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Package
Competitive salary 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. Extra holidays are also given for length of service. For 5 years’ service you will receive an extra day’s holiday and for 10 years’ service a further day’s holiday. Additionally, staff are not required to work on their birthday. Entitlement to join the company pension scheme. Entitlement to participate in the firm’s cash healthcare scheme. Staff incentive scheme Other Candidate Information
The role will be based at our office in Sandbach although there will be a contractual requirement to work at any of our Cheshire offices. Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis. Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status. Job Type: Full-time Benefits:
Additional leave Company pension Enhanced maternity leave Health & wellbeing programme Schedule:
Monday to Friday Work Location: In person
#J-18808-Ljbffr
