Job Summary
We are seeking an experienced
Paranormal Team Leader
to lead our Ghost Hunting Behind Bars events. You will lead groups of visitors through a Ghost Hunting experience using different methods and utilizing different pieces of equipment, including Spirit Board and Table Tipping. Responsibilities for this role are: Achieve Operational Objectives: The Paranormal Team Leader is responsible for contributing to the company’s overall customer service, experience, and upselling goals and objectives. This includes meeting targets, improving performance, and contributing to the company’s success. Developing a deep understanding of all products and services offered at Shepton Mallet Prison to effectively assist customers. To upsell alternative activities, experiences and secondary spend opportunities available at the prison. Maintain cleanliness as necessary. Systems & Equipment: Have full knowledge of the equipment available for use. Ensuring all paranormal equipment is maintained, returned and readily available for use. Research and recommend new equipment or technology for enhanced investigations. Ensure the site is prepared for the event as necessary, paperwork and visitor lists are updated in preparation for arrival. Operate the till system, ensuring the balance of monies at the end of shift. Customer Interaction: Providing a warm welcome to all visitors at check in and deliver the health & safety brief before the event starts. Leading each group, ensuring all visitors have what is required, as well as ensuring a high standard of experience for them. Leading the way in delivering first class customer service and engagement. Interacting with customers in a respectful and professional manner, supporting customers who may feel ‘spooked’ during their visit. Compliance: Ensuring compliance with day-to-day health & safety and security protocols, ensuring the safety of all visitors and staff members. Problem Solving: The Paranormal Team Leader will need to identify and address any challenges and issues that may arise at a Ghost Hunting Behind Bars event. They should be able to find solutions and mitigate problems effectively. Effective Communication: Good communication is key to the role. The Paranormal Team Leader should ensure clear and transparent communication to the Events & Experiences Manager, colleagues and with other departments. Customer and Stakeholder Satisfaction: Ensuring that our visitors have their expectations exceeded with the quality of the Ghost Hunting Behind Bars events. Personal Requirements: Engaging and friendly Enthusiastic Self-motivated Flexible Organised Good team working skills Reliable Positive work ethic Ability to work under pressure Desired Experience: Experience in previous paranormal events Experience in a customer led role About us Shepton Mallet Prison
is a heritage led tourist attraction. Built in 1625, it is the oldest prison in the UK and one of the oldest in the world. Opening in 2017, Shepton Mallet Prison began its journey of developing into a heritage attraction. It is now considered as a renowned heritage site, Somerset’s number 1 tourist destination, and the world's most haunted prison. Shepton Mallet Prison provides visitors an authentic prison experience, led by ex-prison officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage. What we offer Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer. As standard, our employees receive: Employee discount 24 hour Employee Assistance Programme access Access to a library of on-line training courses This is a 15 hours per month role (2 x 7.5 hour shifts), including weekends, evenings and occasional weekdays. The salary for this role is £11.50 per hour. If you are excited about joining our team and contributing to the exceptional visitor experience at Shepton Mallet Prison please apply. Job Types: Part-time, Permanent Pay: £11.50 per hour Benefits: Company pension Employee discount Schedule: Night shift Weekend availability Education: GCSE or equivalent (preferred) Experience: Retail sales: 1 year (preferred) Customer service: 1 year (preferred) Work Location: In person Application deadline: 20/01/2025 Reference ID: Shepton Mallet Prison Paranormal Team Leader
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Paranormal Team Leader
to lead our Ghost Hunting Behind Bars events. You will lead groups of visitors through a Ghost Hunting experience using different methods and utilizing different pieces of equipment, including Spirit Board and Table Tipping. Responsibilities for this role are: Achieve Operational Objectives: The Paranormal Team Leader is responsible for contributing to the company’s overall customer service, experience, and upselling goals and objectives. This includes meeting targets, improving performance, and contributing to the company’s success. Developing a deep understanding of all products and services offered at Shepton Mallet Prison to effectively assist customers. To upsell alternative activities, experiences and secondary spend opportunities available at the prison. Maintain cleanliness as necessary. Systems & Equipment: Have full knowledge of the equipment available for use. Ensuring all paranormal equipment is maintained, returned and readily available for use. Research and recommend new equipment or technology for enhanced investigations. Ensure the site is prepared for the event as necessary, paperwork and visitor lists are updated in preparation for arrival. Operate the till system, ensuring the balance of monies at the end of shift. Customer Interaction: Providing a warm welcome to all visitors at check in and deliver the health & safety brief before the event starts. Leading each group, ensuring all visitors have what is required, as well as ensuring a high standard of experience for them. Leading the way in delivering first class customer service and engagement. Interacting with customers in a respectful and professional manner, supporting customers who may feel ‘spooked’ during their visit. Compliance: Ensuring compliance with day-to-day health & safety and security protocols, ensuring the safety of all visitors and staff members. Problem Solving: The Paranormal Team Leader will need to identify and address any challenges and issues that may arise at a Ghost Hunting Behind Bars event. They should be able to find solutions and mitigate problems effectively. Effective Communication: Good communication is key to the role. The Paranormal Team Leader should ensure clear and transparent communication to the Events & Experiences Manager, colleagues and with other departments. Customer and Stakeholder Satisfaction: Ensuring that our visitors have their expectations exceeded with the quality of the Ghost Hunting Behind Bars events. Personal Requirements: Engaging and friendly Enthusiastic Self-motivated Flexible Organised Good team working skills Reliable Positive work ethic Ability to work under pressure Desired Experience: Experience in previous paranormal events Experience in a customer led role About us Shepton Mallet Prison
is a heritage led tourist attraction. Built in 1625, it is the oldest prison in the UK and one of the oldest in the world. Opening in 2017, Shepton Mallet Prison began its journey of developing into a heritage attraction. It is now considered as a renowned heritage site, Somerset’s number 1 tourist destination, and the world's most haunted prison. Shepton Mallet Prison provides visitors an authentic prison experience, led by ex-prison officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage. What we offer Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer. As standard, our employees receive: Employee discount 24 hour Employee Assistance Programme access Access to a library of on-line training courses This is a 15 hours per month role (2 x 7.5 hour shifts), including weekends, evenings and occasional weekdays. The salary for this role is £11.50 per hour. If you are excited about joining our team and contributing to the exceptional visitor experience at Shepton Mallet Prison please apply. Job Types: Part-time, Permanent Pay: £11.50 per hour Benefits: Company pension Employee discount Schedule: Night shift Weekend availability Education: GCSE or equivalent (preferred) Experience: Retail sales: 1 year (preferred) Customer service: 1 year (preferred) Work Location: In person Application deadline: 20/01/2025 Reference ID: Shepton Mallet Prison Paranormal Team Leader
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