Parking Appeals Officer
Must have good working knowledge on Parking Appeals.
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service. Responsibilities include:
Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, courts, and bailiffs. Representing the client where necessary at adjudication, attending seminars and other working groups and functions. Reporting to the team leader on the requirements for appropriate stock for all functions. Holding knowledge of Traffic and Parking Legislation and considering appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Making suggestions for developing procedures to improve service delivery, customer focus, and efficiency. Assisting the team leader with reconciling payments received from various internal and external sources, tracing errors, and resolving them. Processing payments received directly at the council. Processing refunds. Providing the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
The candidate we need: Must be an excellent communicator with previous Parking Appeals experience of 6 months or more. You will have an eye for detail along with experience of working with computerized systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8 am and 5 pm or 9 am and 6 pm.
This role of Parking Appeals Officer will pay between £22.99 via umbrella.
If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking.
*Unity offers referral schemes for all successful referrals at officer level.*
*Previous Parking industry experience is essential for all parking vacancies.* #J-18808-Ljbffr
Must have good working knowledge on Parking Appeals.
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service. Responsibilities include:
Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, courts, and bailiffs. Representing the client where necessary at adjudication, attending seminars and other working groups and functions. Reporting to the team leader on the requirements for appropriate stock for all functions. Holding knowledge of Traffic and Parking Legislation and considering appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Making suggestions for developing procedures to improve service delivery, customer focus, and efficiency. Assisting the team leader with reconciling payments received from various internal and external sources, tracing errors, and resolving them. Processing payments received directly at the council. Processing refunds. Providing the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
The candidate we need: Must be an excellent communicator with previous Parking Appeals experience of 6 months or more. You will have an eye for detail along with experience of working with computerized systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8 am and 5 pm or 9 am and 6 pm.
This role of Parking Appeals Officer will pay between £22.99 via umbrella.
If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking.
*Unity offers referral schemes for all successful referrals at officer level.*
*Previous Parking industry experience is essential for all parking vacancies.* #J-18808-Ljbffr
