Parking Appeals Officer
Must have good working knowledge on parking appeals.
Key Result Areas/Overview Parking Appeals officers are there to provide a responsive service to users of parking services. Responsibilities include dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court, and bailiffs. The role involves representing the client at adjudication, attending seminars, and participating in working groups and functions. Reporting to the team leader on the requirements for appropriate stock for all functions is essential, and experience within appeals is crucial for this role.
The Dimensions of This Role
Work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry. Represent the client at adjudication and other external functions such as benchmarking and working groups, and attend seminars as appropriate. Keep the team leader informed on cases, appeals win rates, and problems with the computerized systems, processes, or procedures. Make suggestions for developing procedures to improve service delivery, customer focus, and efficiency. Assist the team leader with reconciling payments received from various internal and external sources, trace errors, and resolve issues. Liaise with SMPP on financial issues and use the council's ledger. Process payments received directly at the council. Process refunds. Provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
Candidate Requirements The candidate must be an excellent communicator with previous enforcement experience of 6 months or more. An eye for detail and experience working with computerized systems are essential. Uniform will be provided for the role; however, you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8 am and 5 pm.
This role of Parking Appeals Officer will pay between £22.00 - £24.00 Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking.
*Unity offers referral schemes for all successful referrals at officer level.* *Previous parking industry experience is essential for all parking vacancies.* #J-18808-Ljbffr
Must have good working knowledge on parking appeals.
Key Result Areas/Overview Parking Appeals officers are there to provide a responsive service to users of parking services. Responsibilities include dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court, and bailiffs. The role involves representing the client at adjudication, attending seminars, and participating in working groups and functions. Reporting to the team leader on the requirements for appropriate stock for all functions is essential, and experience within appeals is crucial for this role.
The Dimensions of This Role
Work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry. Represent the client at adjudication and other external functions such as benchmarking and working groups, and attend seminars as appropriate. Keep the team leader informed on cases, appeals win rates, and problems with the computerized systems, processes, or procedures. Make suggestions for developing procedures to improve service delivery, customer focus, and efficiency. Assist the team leader with reconciling payments received from various internal and external sources, trace errors, and resolve issues. Liaise with SMPP on financial issues and use the council's ledger. Process payments received directly at the council. Process refunds. Provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
Candidate Requirements The candidate must be an excellent communicator with previous enforcement experience of 6 months or more. An eye for detail and experience working with computerized systems are essential. Uniform will be provided for the role; however, you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8 am and 5 pm.
This role of Parking Appeals Officer will pay between £22.00 - £24.00 Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking.
*Unity offers referral schemes for all successful referrals at officer level.* *Previous parking industry experience is essential for all parking vacancies.* #J-18808-Ljbffr
