Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests from the moment they arrive until their departure.
Duties
Greet guests upon arrival with a warm and welcoming attitude.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
Maintain accurate records of guest bookings and reservations.
Process payments and manage billing inquiries.
Address guest complaints or issues promptly and professionally.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Assist with administrative tasks as required, including answering phone calls and managing correspondence.
Promote hotel services and facilities to enhance the guest experience.
Experience
Previous experience in a hotel or hospitality environment is preferred but not essential.
Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
Multilingual or bilingual abilities are advantageous for interacting with diverse guests.
Demonstrated ability to provide excellent guest services in a fast-paced environment.
Knowledge of hotel management systems is a plus but not mandatory.
A positive attitude, attention to detail, and the ability to work collaboratively within a team are essential traits for success in this role.
If you are passionate about hospitality and enjoy working with people, we invite you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types:
Part-time, Zero hours contract Pay:
£11.15-£11.75 per hour Expected hours:
8 – 16 per week Additional pay: Tips Benefits: Company pension Discounted or free food Employee discount On-site parking Schedule: Day shift Monday to Friday Night shift Weekend availability Experience: HOTEL WORK: 1 year (required) Guest services: 1 year (required) Hotel experience: 1 year (required) Hospitality: 1 year (required) Work Location:
In person Reference ID:
PART TIME WORK
#J-18808-Ljbffr
Part-time, Zero hours contract Pay:
£11.15-£11.75 per hour Expected hours:
8 – 16 per week Additional pay: Tips Benefits: Company pension Discounted or free food Employee discount On-site parking Schedule: Day shift Monday to Friday Night shift Weekend availability Experience: HOTEL WORK: 1 year (required) Guest services: 1 year (required) Hotel experience: 1 year (required) Hospitality: 1 year (required) Work Location:
In person Reference ID:
PART TIME WORK
#J-18808-Ljbffr
