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About MoonPay
Hi, we're MoonPay. We're here to onboard the world to Web3.
Why?
Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over
20 million
people around the world now trust our products - just take a look on Trustpilot. We're also big on collaborations, having worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. About the Opportunity We're looking for our first-ever
Partner Operations Manager
to lead the charge in supporting our partners with customer support issues, identifying pain points, and improving the end-to-end customer experience. This is an exciting opportunity to help our partners scale their operations and make a tangible impact in a fast-growing, crypto-forward industry. You'll collaborate with a team of experienced operators who are enthusiastic about building innovative solutions in the web3 space. What You Will Do... Enhance the B2B Support Experience:
Lead efforts to improve the end-to-end partner support journey. Collaborate on Tools and Dashboards:
Partner with product and engineering teams to optimize dashboards and tools to enable self-service capabilities and enhance end-user support. Integrate Blockchain and AI Solutions:
Provide insights and recommendations on leveraging blockchain and AI technologies to enhance the customer and partner experience. Feedback Loop Management:
Gather, analyze, and prioritize feedback from partners to influence our product and engineering roadmaps effectively. Strategic Collaboration:
Work closely with our Enterprise team to identify and prioritize opportunities that align with partner needs and company goals. About You Experience:
You have at least 5 years of experience in a partner support operations role, with a proven track record of improving support processes and driving impactful outcomes. Crypto-Forward Mindset:
You're deeply invested in web3, with a degen edge and a thorough understanding of customer pain points in the crypto industry. First Principles Approach:
You align with MoonPay Operations' first principles: Keep Customers First:
Always prioritize customer experience for frictionless and intuitive interactions. Act with Clarity:
Communicate and escalate issues with precision to ensure alignment and swift resolution. Iterate with Curiosity:
Stay curious, challenge assumptions, and continuously improve processes and outcomes. Zero in on Data:
Use data-driven insights to prioritize, measure, and adapt strategies effectively. Execute with Focus:
Approach tasks with specificity, intention, and a relentless drive for meaningful outcomes. Never Compromise on Trust:
Earn and maintain trust daily by safeguarding user safety, privacy, and integrity at every step. If you're ready to redefine the partner support experience and thrive in a fast-paced, crypto-centric environment, we'd love to hear from you! Most importantly , you will embody the core principles that everyone here at MoonPay lives by. Our
"BLOCK Values"
are at the heart of everything we do - and they are... B
- Be Hungry L -
Level Up O -
Own It C -
Crypto Curious K -
Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility
#J-18808-Ljbffr
Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over
20 million
people around the world now trust our products - just take a look on Trustpilot. We're also big on collaborations, having worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. About the Opportunity We're looking for our first-ever
Partner Operations Manager
to lead the charge in supporting our partners with customer support issues, identifying pain points, and improving the end-to-end customer experience. This is an exciting opportunity to help our partners scale their operations and make a tangible impact in a fast-growing, crypto-forward industry. You'll collaborate with a team of experienced operators who are enthusiastic about building innovative solutions in the web3 space. What You Will Do... Enhance the B2B Support Experience:
Lead efforts to improve the end-to-end partner support journey. Collaborate on Tools and Dashboards:
Partner with product and engineering teams to optimize dashboards and tools to enable self-service capabilities and enhance end-user support. Integrate Blockchain and AI Solutions:
Provide insights and recommendations on leveraging blockchain and AI technologies to enhance the customer and partner experience. Feedback Loop Management:
Gather, analyze, and prioritize feedback from partners to influence our product and engineering roadmaps effectively. Strategic Collaboration:
Work closely with our Enterprise team to identify and prioritize opportunities that align with partner needs and company goals. About You Experience:
You have at least 5 years of experience in a partner support operations role, with a proven track record of improving support processes and driving impactful outcomes. Crypto-Forward Mindset:
You're deeply invested in web3, with a degen edge and a thorough understanding of customer pain points in the crypto industry. First Principles Approach:
You align with MoonPay Operations' first principles: Keep Customers First:
Always prioritize customer experience for frictionless and intuitive interactions. Act with Clarity:
Communicate and escalate issues with precision to ensure alignment and swift resolution. Iterate with Curiosity:
Stay curious, challenge assumptions, and continuously improve processes and outcomes. Zero in on Data:
Use data-driven insights to prioritize, measure, and adapt strategies effectively. Execute with Focus:
Approach tasks with specificity, intention, and a relentless drive for meaningful outcomes. Never Compromise on Trust:
Earn and maintain trust daily by safeguarding user safety, privacy, and integrity at every step. If you're ready to redefine the partner support experience and thrive in a fast-paced, crypto-centric environment, we'd love to hear from you! Most importantly , you will embody the core principles that everyone here at MoonPay lives by. Our
"BLOCK Values"
are at the heart of everything we do - and they are... B
- Be Hungry L -
Level Up O -
Own It C -
Crypto Curious K -
Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility
#J-18808-Ljbffr
