As we grow, we look to employ people with the right skills and experience that understand the importance of maintaining and improving our services.
The Isles of Scilly Steamship Group provides air and sea links for passengers and freight from the UK mainland to the Isles of Scilly.
Duties include:
Making and amending bookings, ensuring that relevant information is recorded accurately within our booking software or other systems as required.
Processing, updating, creating and maintaining computer and manual records.
Working towards team service level targets to ensure the timely and efficient resolution of customer enquiries.
Providing a flexible and high-quality customer focused and courteous service, maintaining a smart and professional corporate image at all times.
Answering enquiries from customers in person, via email, letter or over the telephone in line with company policies & procedures.
Working flexibly to ensure that staff cover is maintained on St Mary’s Quay, including weekend and evening cover as required.
Checking-in passengers prior to boarding the Scillonian III.
Maintaining Health and Safety on St Marys Quay.
Promoting customer adherence to company policies.
Resolution and de-escalation of complaints.
Dealing with general customer enquiries providing advice and signposting.
Identifying barriers to effective service delivery and liaising with colleagues and company managers to bring about improvements in service delivery.
Qualifications:
Applicants must have good customer service and computer skills, be numerate, articulate and of smart appearance.
Training will be provided.
Hours:
General hours are 07:30am to 17:00 on a roster basis.
Shifts may be slightly earlier (or occasionally later) on some dates, particularly Saturdays during the summer.
This is a seasonal, full-time position and hours may vary according to seasonal demand.
Discounted travel.
Workwear and training provided.
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