Pathway Co-ordinator and Operational Support
Band 4
Main area: Neurology Grade: Band 4 Contract: Permanent Hours: 37.5 hours per week Full time Flexible working Job ref: 344-0131KCH-A Site: Kent and Canterbury Hospital Town: Kent & Canterbury Salary: £26,530 - £29,114 per annum Salary period: Yearly Closing: 17/01/2025 23:59 Job overview
· Take the lead in providing operational business support for the Service Managers in Neurology and Stroke. · Provide full and comprehensive administrative support to the operational team to enable the Service Managers to meet the expectation of key performance indicators. · Provide line management to the administration team working within Medical Day Unit. · Improve systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day Unit. Main duties of the job
· Take responsibility for the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficiently, smoothly, and in accordance with targets and agreed timescales. · Bring appointments forward for patients at risk of breaching RTT targets and chase test results with the appropriate department such as Radiology, Nuclear Medicine, and Cardiology. · Report on long waiters, undated patients, and those dated over 18 weeks awaiting diagnostics/results. · Liaise with different stakeholders including patients, GPs, and clinical teams. · Support the operational team with aspects of service development. Admin Management
· To be responsible for the day-to-day line management of the Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct. · Daily validation of all PTLs to ensure patient pathways are of good quality and comply with Access Policy standards. · Work collaboratively with the clinical teams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff are accountable for delivering and have appropriate knowledge, skills, and training to achieve targets. Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day. Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’. Person specification
Skills and Experience
Worked within the NHS for at least 2 years Ability to set up systems and procedures to support the service Managing patient pathways and ensuring these meet RTT target and deadlines Experience of working within a team Able to use own initiative managing complex workload with competing demands Well organised and able to prioritise own workload and that of others Ability to work under pressure and problem solve, meeting demanding deadlines Experience of supervision of staff Able to multi-task in a fast-paced environment Qualifications
Computer literate including Word and Excel. Range of NHS computerised systems Educated to GCSE level Evidence of IT skills Personal & Professional Attributes
Ability to lead a team Drive for improvement to patient experience Shows empathy and sensitivity Friendly, professional, approachable, and forward-thinking Listens and shows a problem-solving approach to their work Other Requirements
Know and uphold the Trust Values (can be found on the Trust Website) The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles. Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check. Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria. We operate a no-smoking policy on all our sites and grounds. If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job, information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders. Name: Mandy Griffin Job title: Deputy General Manager for Neurosciences Email address: mandy.griffin2@nhs.net Telephone number: 07934603320
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Band 4
Main area: Neurology Grade: Band 4 Contract: Permanent Hours: 37.5 hours per week Full time Flexible working Job ref: 344-0131KCH-A Site: Kent and Canterbury Hospital Town: Kent & Canterbury Salary: £26,530 - £29,114 per annum Salary period: Yearly Closing: 17/01/2025 23:59 Job overview
· Take the lead in providing operational business support for the Service Managers in Neurology and Stroke. · Provide full and comprehensive administrative support to the operational team to enable the Service Managers to meet the expectation of key performance indicators. · Provide line management to the administration team working within Medical Day Unit. · Improve systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day Unit. Main duties of the job
· Take responsibility for the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficiently, smoothly, and in accordance with targets and agreed timescales. · Bring appointments forward for patients at risk of breaching RTT targets and chase test results with the appropriate department such as Radiology, Nuclear Medicine, and Cardiology. · Report on long waiters, undated patients, and those dated over 18 weeks awaiting diagnostics/results. · Liaise with different stakeholders including patients, GPs, and clinical teams. · Support the operational team with aspects of service development. Admin Management
· To be responsible for the day-to-day line management of the Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct. · Daily validation of all PTLs to ensure patient pathways are of good quality and comply with Access Policy standards. · Work collaboratively with the clinical teams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff are accountable for delivering and have appropriate knowledge, skills, and training to achieve targets. Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day. Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’. Person specification
Skills and Experience
Worked within the NHS for at least 2 years Ability to set up systems and procedures to support the service Managing patient pathways and ensuring these meet RTT target and deadlines Experience of working within a team Able to use own initiative managing complex workload with competing demands Well organised and able to prioritise own workload and that of others Ability to work under pressure and problem solve, meeting demanding deadlines Experience of supervision of staff Able to multi-task in a fast-paced environment Qualifications
Computer literate including Word and Excel. Range of NHS computerised systems Educated to GCSE level Evidence of IT skills Personal & Professional Attributes
Ability to lead a team Drive for improvement to patient experience Shows empathy and sensitivity Friendly, professional, approachable, and forward-thinking Listens and shows a problem-solving approach to their work Other Requirements
Know and uphold the Trust Values (can be found on the Trust Website) The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles. Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check. Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria. We operate a no-smoking policy on all our sites and grounds. If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job, information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders. Name: Mandy Griffin Job title: Deputy General Manager for Neurosciences Email address: mandy.griffin2@nhs.net Telephone number: 07934603320
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