Patient Access Specialist

Position Overview: Essential Functions: Promptly address patient phone calls in a friendly, efficient manner and usher patients toward solutions Accurately document patient requests in Veradigm EHR to communicate with clinical teams Transfer business calls or requests accurately to internal resources or divisions Ensure patient satisfaction through prompt efficient service in a courteous and professional manner Communicate with divisions through phone, Microsoft Teams, etc., for STAT appointment scheduling. Abide by all patient privacy and HIPAA expectations Other administrative support and tracking duties as assigned Task referral to the appropriate division for scheduling through Phreesia. Contact patients to gather more information to manage unassigned referrals and not supported specialties referrals. Pull success numbers from Phreesia for monthly review of incoming requests. Review all referrals for accurate assignment Liaison to outside referral source teams Other referral duties as assigned Pay & Benefits: $19 - $23 per hour Medical, Dental and Vision Insurance Generous PTO package and paid holidays Company-paid life insurance and long-term disability insurance Ability to purchase accident insurance, short and long-term disability insurance. Opportunities for internal training and development Retirement Plan eligibility after one month of service with eligibility in company profit sharing Most positions offer Monday – Friday work schedules Required Qualifications and Skills: Knowledge of orthopedic office procedures and terminology 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry Proficient with phone system capabilities and Microsoft Office 365 products Previous experience working with an EMR system Knowledge of HIPAA regulations Patient centered outlook and willingness to problem solve Highly detail oriented with excellent follow through to see tasks to resolution. Strong organization skills Strong and clear written and verbal communication skills Possesses a high degree of self-motivation and produces high quality work with minimal supervision Desired Qualifications and Skills: Previous orthopedic practice experience Working knowledge of Veradigm, Ring Central, and Phreesia Working Conditions: Hours of business are Monday – Friday from 8:00am - 5:00pm. Constant viewing of computer monitor, mousing, typing and talking. Able to stoop, lift carry and push/pull 10 pounds or more On occasion, some early, late, and overtime hours may be required.

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