Patient Advisor

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Full time
Location: Cheltenham
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Job offered by: Optical Express Group
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Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: Cheltenham/Worcester

Salary: £25,000 + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

An industry leading salary plus excellent bonus potential

State of the art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eye wear and sunglasses

Generous Optical Express friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

Building relationships with patients and ensuring regular communication prior to and following their treatment

Assisting in patient consultations

Scanning patients eyes using state of the art equipment as part of a full health check

Assisting patients to complete health questionnaires

Introducing patients to their optometrist

Scheduling treatment dates

Discussing finance options

Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

Have a passion for providing world-class customer service

Possess strong organisational skills

Can communicate clearly and articulately with a diverse range of people

Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.

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