An exciting opportunity has arisen to join the Patient Experience team in a brand new role as
Patient & Public Engagement & Involvement Coordinator . This role will be instrumental in supporting the development and delivery of the Trust's Patient & Public Involvement agenda, working towards co-production becoming a truly embedded way of working at UHNM.
The successful candidate will enhance UHNM’s patient and public engagement initiatives, building robust relationships with stakeholders. They will work alongside the Head of Patient Experience, the Patient Experience team, Divisional Leads, and the Quality, Safety and Compliance Teams to identify involvement and co-production opportunities. They will also collaborate with the Volunteer Coordinator to recruit and support members of the public, service users, and carers to contribute to co-production and improvement projects across the Trust, and support the establishment of a successful, meaningful Patient & Carer Council at UHNM, ensuring diverse representation, coordination of the council, and any appropriate training.
Key Responsibilities: Act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities to support improvement and collaborative working at UHNM. Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement. Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement and create opportunities for collaboration. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback. Support the Patient Experience Coordinator with the Hospital User Group membership to ensure diverse and wider representation at meetings. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust. Support and promote the use of Patient Representatives on a wide range of forums across the Trust. Help organise and run focus events such as focus groups and workshops, which may take place on weekends or evenings. Devise a way to measure the success of Patient & Public Involvement and Engagement projects, helping monitor and evaluate activities for continuous improvement.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all employees to commit to the values co-created by our staff, patients, and carers, uniting us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff directly impacts the quality of care we deliver. Our employees are as important as our patients and the population we serve.
For further details or informal visits, contact: Name: Pebecca Pilling Job title: Head of Patient Experience Email address: rebecca.pilling@uhnm.nhs.uk Telephone number: 01782 675487
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Patient & Public Engagement & Involvement Coordinator . This role will be instrumental in supporting the development and delivery of the Trust's Patient & Public Involvement agenda, working towards co-production becoming a truly embedded way of working at UHNM.
The successful candidate will enhance UHNM’s patient and public engagement initiatives, building robust relationships with stakeholders. They will work alongside the Head of Patient Experience, the Patient Experience team, Divisional Leads, and the Quality, Safety and Compliance Teams to identify involvement and co-production opportunities. They will also collaborate with the Volunteer Coordinator to recruit and support members of the public, service users, and carers to contribute to co-production and improvement projects across the Trust, and support the establishment of a successful, meaningful Patient & Carer Council at UHNM, ensuring diverse representation, coordination of the council, and any appropriate training.
Key Responsibilities: Act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities to support improvement and collaborative working at UHNM. Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement. Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement and create opportunities for collaboration. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback. Support the Patient Experience Coordinator with the Hospital User Group membership to ensure diverse and wider representation at meetings. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust. Support and promote the use of Patient Representatives on a wide range of forums across the Trust. Help organise and run focus events such as focus groups and workshops, which may take place on weekends or evenings. Devise a way to measure the success of Patient & Public Involvement and Engagement projects, helping monitor and evaluate activities for continuous improvement.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all employees to commit to the values co-created by our staff, patients, and carers, uniting us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff directly impacts the quality of care we deliver. Our employees are as important as our patients and the population we serve.
For further details or informal visits, contact: Name: Pebecca Pilling Job title: Head of Patient Experience Email address: rebecca.pilling@uhnm.nhs.uk Telephone number: 01782 675487
#J-18808-Ljbffr
