Patient Booking Administrator FTC

Patient Booking Administrator Initial fixed term contract - 6 months Location: Preston At Panthera Biopartners, we put the patient at the heart of everything we do, to ensure the best experience and environment for volunteers, participants, and employees. We want people who are swift to action, confident to lead, willing to collaborate, and curious about what science can do. If this sounds like you, then you’re our kind of person! You will be at the forefront of our growth as we look to accelerate our clinical breakthroughs for our patients, customers, and future generations. We are looking for a forward-thinking individual with excellent communication skills who is proactive and striving to grow and succeed with the organisation. Job Summary The Patient Booking Administrator will be responsible for scheduling appointments across our Panthera Clinics and ensuring efficient, timely, and patient-focused service is provided at all times, while meeting the clinical needs of the patients in accordance with the current Panthera timelines. As a Patient Booking Administrator, you will complete all non-patient activities to ensure that the patient journey is engaging and flexible, fitting the needs of the patient and requirements of the ongoing studies. This role will work alongside clinical colleagues in a dynamic, fast-paced environment, playing an integral part in the patient experience team by proactively managing our patients in line with the needs and expectations of clients. There may be a requirement to work across local Panthera sites as needed. Role and Responsibilities: Make high volume outbound calls to potential patients using a provided call list or leads database. Manage central phone line and inbox for patient queries, comments, and complaints. Maximise diary capacity to agreed utilisation of clinical teams on site, including diary blocking for annual leave, training, and meetings. Confirm patients in clinic for all sites and work to reduce the “did not attend” rate. Contact and report for patients who “did not attend” appointments. Arrange and support patients with Video Chat appointments. Support clinical teams with admin preparation for clinical visits. Assist site teams in the setup and management of clinical trials. Respond promptly to requests for information to support the Panthera Senior Team as required. Demonstrate experience in a similar or relevant capacity. Exhibit strong organisational and planning skills to maintain a busy and diverse work schedule. Ability to multi-task and work well within a high-paced environment. Possess excellent communication skills. Adopt a proactive approach with the ability to work autonomously. Proficient with computer skills, such as MS Office. Be highly credible and presentable to both clinical and non-clinical stakeholders. Experience in ensuring Data Protection compliance related to marketing and special categories of personal information. Build key relationships with stakeholders, colleagues, clients, and patients. Benefits: A very competitive salary 25 days holiday a year + bank holidays Enhanced Employer Pension Contributions Annual bonus (based partly on individual and partly on company performance) Medicash plan - Reclaim doctor, dentist & optician expenses. Enhanced Family Policies (Paternity, Maternity, Shared Parental & Adoption Leave). Join us on our journey of building a new kind of organisation. This means we’re opening new ways to work, ground-breaking methods, and bringing unexpected teams together. Interested? Come and join our journey! Panthera Biopartners is an equal opportunity employer. Panthera will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable), or any other characteristic protected by law. Panthera only employs individuals with the right to work in the country where the role is advertised. Job Types: Full-time, Permanent Pay: £23,000.00 per year Schedule: Monday to Friday No weekends Work Location: In person

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