Patient Care Advisor

Job Role Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve. We are an organisation that celebrates and values the individuality of our colleagues' lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high-quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups. “Locala is a ‘Disability Confident’ employer and as such any disabled applicants who meet all the essential criteria are guaranteed to be invited to the assessment process.” Responsibilities Patient Care Advisor (Single Point of Contact) Band 2-3: Band 2(£23,615) progressing to Band 3(£24,071-£25,674) on successful completion of 6 month probation period. 37.5 hours per week (Part-time hours considered) Permanent The Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 call handling service provided by Locala predominantly within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, health professionals, and agencies. Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you, we’d like to hear from you. Calls will cover a variety of issues, including dealing with changes of appointment times and directing health advice to the best service suitable to meet the caller’s needs. You will need to be a competent user of Microsoft packages such as Word and Excel with good keyboard skills, and be able to record call information through a computerized system accurately. You must have a good command of English and grammar and possess a good telephone manner. You will be educated to GCSE Grade C or above in Maths/English (or equivalent). Experience of working in a Contact Centre is advantageous but not essential as full training will be given. The Contact Centre is open 24 hours per day, 365 days per year, so the role requires you to demonstrate flexibility, and you will be part of a shift pattern including working evenings/weekends, nights, and bank holidays. The role is 37.5 hours per week, but part-time working will be considered. Please state within the body of the application whether you require part-time hours. In return for becoming part of our team, we offer a full induction and training package to support your needs. We will develop and motivate you to enable you to have the right skills to do your job, and we offer great working conditions along with supporting you to achieve a good work-life balance. Find out more about Locala with our

Thrive Strategy For more information about the role please see the

job description

and

Person Specification

or contact:

SPOC@locala.org.uk Just a few of the benefits you can enjoy: Flexible working

- We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible. Generous pension

– We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%. Development opportunities

– We have a nursing framework and offer a range of development opportunities in all roles. Here at Locala, we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Be part of an organisation doing things differently. One that delivers CQC-rated “Good” NHS healthcare services, as well as having a “positive social impact in local communities.”

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