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Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.
We are an organisation that celebrates and values the individuality of our colleagues' lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high-quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.
Locala is a Disability Confident employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process.
Main Duties of the Job
Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service provided by Locala predominantly within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals, and Agencies. Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you we'd like to hear from you. Calls will cover a variety of issues, these include topics such as dealing with change of appointment times and directing health advice to the best service which is suitable to meet the caller's needs. You will need to be a competent user of Microsoft packages such as Word and Excel with good keyboard skills, and be able to record call information through a computerized system accurately. You must have a good command of English and grammar, and have a good telephone manner. About Us
Just a few of the benefits you can enjoy: Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible. Generous pension - We offer a generous, defined contribution pension scheme with matched contribution + 2% up to a maximum of 8%. Development opportunities - We have a nursing framework and offer a range of development opportunities in all roles. Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Be part of an organisation doing things differently. One that delivers CQC-rated "Good" NHS healthcare services, as well as having a "positive social impact in local communities." Job Responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description. Person Specification
Qualifications
Essential Please refer to the attached person specification document. Desirable Please refer to the attached person specification document. Experience
Essential Please refer to the attached person specification document. Desirable Please refer to the attached person specification document.
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Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service provided by Locala predominantly within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals, and Agencies. Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you we'd like to hear from you. Calls will cover a variety of issues, these include topics such as dealing with change of appointment times and directing health advice to the best service which is suitable to meet the caller's needs. You will need to be a competent user of Microsoft packages such as Word and Excel with good keyboard skills, and be able to record call information through a computerized system accurately. You must have a good command of English and grammar, and have a good telephone manner. About Us
Just a few of the benefits you can enjoy: Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible. Generous pension - We offer a generous, defined contribution pension scheme with matched contribution + 2% up to a maximum of 8%. Development opportunities - We have a nursing framework and offer a range of development opportunities in all roles. Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Be part of an organisation doing things differently. One that delivers CQC-rated "Good" NHS healthcare services, as well as having a "positive social impact in local communities." Job Responsibilities
For more details about the duties and responsibilities for this role, please refer to the attached job description. Person Specification
Qualifications
Essential Please refer to the attached person specification document. Desirable Please refer to the attached person specification document. Experience
Essential Please refer to the attached person specification document. Desirable Please refer to the attached person specification document.
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