Patient Care Assistant – The Old Golf House Veterinary Group

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice. As a PCA, you will support our team of qualified RVNs and Vets to provide exceptional care to our patients. This role will also involve reception duties, providing excellent customer service to our clients. Some of the duties will include: Nursing care to patients Assisting Vets and Nurses in restraining animals for treatment Reception duties Cleaning, walking, and feeding of patients Preparation of emergency and operating facilities General cleaning and maintenance duties Running internal lab samples Answering emergency calls Covering the receptionist desk, including answering queries, booking appointments, and taking payments An excellent communicator with strong empathy is essential. You should also possess: Excellent customer service skills and experience in dealing with members of the public Experience in animal welfare, including feeding, cleaning, medicating, and handling, with a high level of understanding of how to meet the welfare needs of animals Resilience to cope with potentially distressing and emotional situations A positive attitude and excellent teamwork skills Experience in looking after animals in a veterinary environment would be desirable We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at the Old Golf House in Watton! This is a full-time fixed-term position (6 months contract). We are a fun and progressive team at Watton, and the Old Golfhouse recently won BVA's wellbeing award for large practices. About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: our veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority; it's what is at the heart of our work every day. Salary will be in line with the National Minimum Wage. Additional benefits include: Generous annual leave entitlement of 5 weeks per year plus Bank Holidays Staff discount scheme on Veterinary bills and products A range of health benefits including private healthcare Employee Assistance Programme and access to over 400 Mental Health First-Aiders And more! For a full list of benefits, you can find it by clicking the link here: CVS Employee Benefits

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