Patient Care Navigator/Flow Co-Ordinator IAAU
Northern Lincolnshire and Goole NHS Foundation Trust
IAAU is a 23 trolley bedded unit that cares for patients requiring brief hospitalization for a range of medical conditions. We have an exciting opportunity for you to join us in one of our roles as a care navigator. This role is crucial to delivering safe patient care and flow throughout the system. You must be able to work both independently and as a member of the multi-disciplinary team. The role will include supporting the shift leader to deliver effective board rounds, working with the clinical team to deliver patient care. The successful applicant will be dynamic and forward thinking; this is a fast-paced area, therefore, the successful applicant will have stamina and resilience. You will be working closely with short stay areas and the Emergency Department within the Emergency and Acute care group. You will also hold excellent communication skills and be able to articulate conversation to a wide range of expert clinicians and health care professionals. Main duties of the job
The patient care navigator will provide support to the medical and nursing team in dealing with general administrative tasks in order to free up valuable nursing and medical time to avoid delays and improve the patient experience. You will play a crucial role in helping people to get the right support at the right time and help manage a wide range of needs. This may include support with long term conditions, help with finances, and signposting to a range of statutory and voluntary sector services. The patient care navigator will be expected to work as part of the ward team under the direction of the shift leader, to ensure the smooth flow of patients through the ward. It is expected that by coordinating administrative tasks and liaising with other departments, the post holder will contribute to the efficient and effective running of the ward resulting in a significant reduction in patient journey times. The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients, and relatives at all times. About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology. We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community. Job responsibilities
For more detailed information, please read the job description linked below. Person Specification
Education and Qualifications
A level 2 qualification in health support worker or Business Administration/customer service Currently working towards Level 3 Customer Service Specialist Occupational Experience
Current Experience of working within a clinical/care setting Health & Safety awareness Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
#J-18808-Ljbffr
Northern Lincolnshire and Goole NHS Foundation Trust
IAAU is a 23 trolley bedded unit that cares for patients requiring brief hospitalization for a range of medical conditions. We have an exciting opportunity for you to join us in one of our roles as a care navigator. This role is crucial to delivering safe patient care and flow throughout the system. You must be able to work both independently and as a member of the multi-disciplinary team. The role will include supporting the shift leader to deliver effective board rounds, working with the clinical team to deliver patient care. The successful applicant will be dynamic and forward thinking; this is a fast-paced area, therefore, the successful applicant will have stamina and resilience. You will be working closely with short stay areas and the Emergency Department within the Emergency and Acute care group. You will also hold excellent communication skills and be able to articulate conversation to a wide range of expert clinicians and health care professionals. Main duties of the job
The patient care navigator will provide support to the medical and nursing team in dealing with general administrative tasks in order to free up valuable nursing and medical time to avoid delays and improve the patient experience. You will play a crucial role in helping people to get the right support at the right time and help manage a wide range of needs. This may include support with long term conditions, help with finances, and signposting to a range of statutory and voluntary sector services. The patient care navigator will be expected to work as part of the ward team under the direction of the shift leader, to ensure the smooth flow of patients through the ward. It is expected that by coordinating administrative tasks and liaising with other departments, the post holder will contribute to the efficient and effective running of the ward resulting in a significant reduction in patient journey times. The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients, and relatives at all times. About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology. We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community. Job responsibilities
For more detailed information, please read the job description linked below. Person Specification
Education and Qualifications
A level 2 qualification in health support worker or Business Administration/customer service Currently working towards Level 3 Customer Service Specialist Occupational Experience
Current Experience of working within a clinical/care setting Health & Safety awareness Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
#J-18808-Ljbffr
