The Patient Care Officer serves as the first point of contact for the Department of Laboratory Medicine, providing administrative and clerical support while maintaining a high standard of patient care and professionalism. This role encompasses tasks such as manning the Laboratory Helpline, Call Centre, and Reception, booking appointments, and handling inquiries from patients, healthcare professionals, and other stakeholders. Additionally, the role supports laboratory operations and contributes to the department's efficiency and quality assurance standards.
Main duties of the job
1. Communication and Customer Service Act as the first line of contact for the Department of Laboratory Medicine, managing inquiries via telephone, email, and in-person interactions. Provide accurate information about tests, appointments, and departmental services to healthcare professionals, patients, and visitors. Ensure timely and effective communication of messages to appropriate staff, maintaining professionalism and accuracy. 2. Administrative Duties Process and file reports, forms, and prescription sheets according to Trust policies. Sort and distribute internal and external mail, ensuring timely delivery. Input patient data into systems such as LabCentre and LE2.2, ensuring accuracy and confidentiality. 3. Technical Support Assist with laboratory workflows, including receiving and tracking specimens. Input and manage immunology results from partner facilities. Ensure urgent specimens are processed promptly by informing laboratory staff. Handle spillages and maintain a safe working environment according to health and safety protocols. Provide compassionate, patient-centered service, ensuring all patients are treated with respect and understanding. About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts. Job responsibilities
JOB DESCRIPTION JOB TITLE : Patient Care Officer
GRADE : Band 2
HOURS OF WORK : 37.5 hours per week
DIVISION : Diagnostics & Support Services
BASE : Royal Bolton Hospital
MANAGERIALLY ACCOUNTABLE TO : Admin & Support Services Manager Key Responsibilities Act as the first line of contact for the Department of Laboratory Medicine, managing inquiries via telephone, email, and in-person interactions. Provide accurate information about tests, appointments, and departmental services to healthcare professionals, patients, and visitors. Ensure timely and effective communication of messages to appropriate staff, maintaining professionalism and accuracy. Operate the Call Centre, schedule patient appointments for blood tests, and ensure patient data is logged accurately. Issue patient literature, such as test instructions or sample collection guides. Handle difficult or distressed patients with empathy and professionalism, employing conflict resolution skills when necessary. Skills and Competencies Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in IT systems, including data entry and software applications. Ability to handle sensitive situations with empathy and professionalism. Experience in a healthcare or laboratory setting. Knowledge of NHS policies and procedures.
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1. Communication and Customer Service Act as the first line of contact for the Department of Laboratory Medicine, managing inquiries via telephone, email, and in-person interactions. Provide accurate information about tests, appointments, and departmental services to healthcare professionals, patients, and visitors. Ensure timely and effective communication of messages to appropriate staff, maintaining professionalism and accuracy. 2. Administrative Duties Process and file reports, forms, and prescription sheets according to Trust policies. Sort and distribute internal and external mail, ensuring timely delivery. Input patient data into systems such as LabCentre and LE2.2, ensuring accuracy and confidentiality. 3. Technical Support Assist with laboratory workflows, including receiving and tracking specimens. Input and manage immunology results from partner facilities. Ensure urgent specimens are processed promptly by informing laboratory staff. Handle spillages and maintain a safe working environment according to health and safety protocols. Provide compassionate, patient-centered service, ensuring all patients are treated with respect and understanding. About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts. Job responsibilities
JOB DESCRIPTION JOB TITLE : Patient Care Officer
GRADE : Band 2
HOURS OF WORK : 37.5 hours per week
DIVISION : Diagnostics & Support Services
BASE : Royal Bolton Hospital
MANAGERIALLY ACCOUNTABLE TO : Admin & Support Services Manager Key Responsibilities Act as the first line of contact for the Department of Laboratory Medicine, managing inquiries via telephone, email, and in-person interactions. Provide accurate information about tests, appointments, and departmental services to healthcare professionals, patients, and visitors. Ensure timely and effective communication of messages to appropriate staff, maintaining professionalism and accuracy. Operate the Call Centre, schedule patient appointments for blood tests, and ensure patient data is logged accurately. Issue patient literature, such as test instructions or sample collection guides. Handle difficult or distressed patients with empathy and professionalism, employing conflict resolution skills when necessary. Skills and Competencies Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in IT systems, including data entry and software applications. Ability to handle sensitive situations with empathy and professionalism. Experience in a healthcare or laboratory setting. Knowledge of NHS policies and procedures.
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