REQUIREMENTS:
Requires a minimum of two years of recent (within the last 5 years) front office/support experience
High proficiency with computers and electronic communication preferred
Dentrix software preferred
SKILLS AND ABILITIES:
Strong interpersonal skills
Strong organizational and teamwork skills
Ability to prioritize multiple requests efficiently
Strong attention to detail and accuracy
Effective written and verbal communication skills
LICENSES / CERTIFICATIONS:
None required
DECISION MAKING:
Strong willingness to respond to patient questions/requests
BUSINESS RELATIONSHIPS:
Demonstrates exceptional patient care and interacts effectively with doctors, patients, vendors, visitors, team members and the broader health care community
Demonstrates a commitment to service, organizational values and professionalism through appropriate conduct and demeanor
CONFIDENTIAL INFORMATION:
All patient records/conversations/benefit elections
HOURLY WAGE:
Based on experience
HOURS/WEEK:
Approximately 36 – 40 hours/week
JOB PURPOSE:
To enhance the daily operations of the clinic by providing excellent service and communication to our patients. Responsibilities include providing first point of contact friendly patient services; scheduling patients; accurate and effective scheduling; treatment consultations and excellent patient service. ESSENTIAL FUNCTIONS: SERVICE RESPONSIBILITIES:
Exemplify excellent patient care. Foster a positive attitude at work when interacting with staff and patients and be a team player. Practice First Choice Dental’s philosophy of direct communication. Perform work in an efficient manner and be timely with patient care. Provide coverage at other sites when requested. Respect patient privacy through professionalism and confidentiality. Initiate ideas for ways the site can improve or become more efficient. Maintain effective organizational skills and a high attention to detail.
DAILY RESPONSIBILITIES:
Accurately schedule patient appointments via phone or in person. Answer phones by warmly greeting the caller. Fill the schedule when there are openings or cancellations. Complete appointment verification process. Refer patients to proper specialist/office based on clinical need(s) and/or insurance. Verify insurance coverage for patient when necessary. Review prior day’s claims for accuracy. Post any patient payments received by mail. Run end of day reports for proper deposit balance. Batch credit card machine and verify all transactions. Provide daily deposit to clinical administrator for approval. Deliver cash deposit to financial institution. Confirm patient’s upcoming appointment. Review account ledgers and perform breakdowns to understand the patient balance. File patient charts and paperwork. Monitor patient communication software. Transfer charts as needed. Sort and distribute mail. Inactivate patient accounts when requested.
PATIENT CHECK IN RESPONSIBILITIES:
Greet all patients warmly. Verify the patient’s information. Notify clinical staff of patient arrival. Provide new patients with appropriate paperwork. Enter new patient paperwork and verify any necessary information.
PATIENT CHECK OUT RESPONSIBILITIES:
Greet the patient during hand-off from clinical staff. Verify that all treatment has been entered into the ledger. Submit claim for the day’s procedures. Collect any balance due. Run third party financing transactions. Schedule next appointments for the patient.
FINANCIAL RESPONSIBILITIES/TREATMENT PLANS:
Understand and follow First Choice Dental’s financial policy. Secure a signed financial arrangement for recommended treatment. Provide patient information about upcoming treatment (i.e. brochures, appointment card, treatment plan, etc.).
INSURANCE RESPONSIBILITIES:
Understand insurance coverage and be able to explain coverage to patients. Submit insurance pre-determinations and follow up with the patient. Complete new insurance breakdowns and submit to insurance department. Review Fast Attach for necessary attachments. Review EDS for denied claims and correct as necessary. Process insurance appeals.
CONTINUING CARE RESPONSIBILITIES:
Contact patients who are past due for their recall appointments. Make last minute calls to fill hygiene schedules. Follow our continuing care protocol and review connected hygiene appointments.
JOB QUALIFICATIONS: EDUCATION: High School Diploma required; Associate Degree preferred. EXPERIENCE: Requires a minimum of two years of recent (within the last 5 years) front office/support experience.
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To enhance the daily operations of the clinic by providing excellent service and communication to our patients. Responsibilities include providing first point of contact friendly patient services; scheduling patients; accurate and effective scheduling; treatment consultations and excellent patient service. ESSENTIAL FUNCTIONS: SERVICE RESPONSIBILITIES:
Exemplify excellent patient care. Foster a positive attitude at work when interacting with staff and patients and be a team player. Practice First Choice Dental’s philosophy of direct communication. Perform work in an efficient manner and be timely with patient care. Provide coverage at other sites when requested. Respect patient privacy through professionalism and confidentiality. Initiate ideas for ways the site can improve or become more efficient. Maintain effective organizational skills and a high attention to detail.
DAILY RESPONSIBILITIES:
Accurately schedule patient appointments via phone or in person. Answer phones by warmly greeting the caller. Fill the schedule when there are openings or cancellations. Complete appointment verification process. Refer patients to proper specialist/office based on clinical need(s) and/or insurance. Verify insurance coverage for patient when necessary. Review prior day’s claims for accuracy. Post any patient payments received by mail. Run end of day reports for proper deposit balance. Batch credit card machine and verify all transactions. Provide daily deposit to clinical administrator for approval. Deliver cash deposit to financial institution. Confirm patient’s upcoming appointment. Review account ledgers and perform breakdowns to understand the patient balance. File patient charts and paperwork. Monitor patient communication software. Transfer charts as needed. Sort and distribute mail. Inactivate patient accounts when requested.
PATIENT CHECK IN RESPONSIBILITIES:
Greet all patients warmly. Verify the patient’s information. Notify clinical staff of patient arrival. Provide new patients with appropriate paperwork. Enter new patient paperwork and verify any necessary information.
PATIENT CHECK OUT RESPONSIBILITIES:
Greet the patient during hand-off from clinical staff. Verify that all treatment has been entered into the ledger. Submit claim for the day’s procedures. Collect any balance due. Run third party financing transactions. Schedule next appointments for the patient.
FINANCIAL RESPONSIBILITIES/TREATMENT PLANS:
Understand and follow First Choice Dental’s financial policy. Secure a signed financial arrangement for recommended treatment. Provide patient information about upcoming treatment (i.e. brochures, appointment card, treatment plan, etc.).
INSURANCE RESPONSIBILITIES:
Understand insurance coverage and be able to explain coverage to patients. Submit insurance pre-determinations and follow up with the patient. Complete new insurance breakdowns and submit to insurance department. Review Fast Attach for necessary attachments. Review EDS for denied claims and correct as necessary. Process insurance appeals.
CONTINUING CARE RESPONSIBILITIES:
Contact patients who are past due for their recall appointments. Make last minute calls to fill hygiene schedules. Follow our continuing care protocol and review connected hygiene appointments.
JOB QUALIFICATIONS: EDUCATION: High School Diploma required; Associate Degree preferred. EXPERIENCE: Requires a minimum of two years of recent (within the last 5 years) front office/support experience.
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