Core Responsibilities of the Patient Coordinator:
There may be occasions when additional tasks are required, depending on workload and staffing levels.
Administration
Have a thorough knowledge of all Practice procedures. Work in accordance with written protocols. File patient data into medical records. Photocopy as requested. Receive and make phone calls as required, ensuring accuracy of detail and prompt delivery of messages. Process POLAR, registration, emails, and tasks on a regular basis. Deal with patient complaints within their competency. Liaise with other members of the primary health care team. Attend staff meetings and QUEST training and complete online training. Contact patients via telephone or SMS to cancel appointments. Ensure all relevant scanning is completed daily for all prescription queries. Assist with the administrative/data functions of the practice when cover is needed. Reception
Provide an effective and efficient reception service to patients and visitors. Hand completed repeat prescriptions and other patient information to patients, checking D-O-B, names, and addresses. Explain practice arrangements to new patients and temporary residents, completing necessary paperwork. Be able to cover all reception positions. Appointments
Process requests for same-day and future appointments from patients by telephone and in person. Deal with all general enquiries, explain procedures to patients, and make new and follow-up appointments. Ensure that patients needing urgent appointments are seen or added to triage. Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and, where necessary, refer to the Duty Doctor. Computer
Update patient contact numbers on the patient record. Action repeat prescription requests and ensure that they are ready for collection within 48 hours or sent via EPS. Additional Responsibilities
Assist with queries regarding safeguarding matters and refer appropriately. Provide support/cover to other teams within the practice as part of Swadlincote Surgery's Business Continuity. Flexibility to cover Monday-Friday during periods of holiday and staff absence.
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Have a thorough knowledge of all Practice procedures. Work in accordance with written protocols. File patient data into medical records. Photocopy as requested. Receive and make phone calls as required, ensuring accuracy of detail and prompt delivery of messages. Process POLAR, registration, emails, and tasks on a regular basis. Deal with patient complaints within their competency. Liaise with other members of the primary health care team. Attend staff meetings and QUEST training and complete online training. Contact patients via telephone or SMS to cancel appointments. Ensure all relevant scanning is completed daily for all prescription queries. Assist with the administrative/data functions of the practice when cover is needed. Reception
Provide an effective and efficient reception service to patients and visitors. Hand completed repeat prescriptions and other patient information to patients, checking D-O-B, names, and addresses. Explain practice arrangements to new patients and temporary residents, completing necessary paperwork. Be able to cover all reception positions. Appointments
Process requests for same-day and future appointments from patients by telephone and in person. Deal with all general enquiries, explain procedures to patients, and make new and follow-up appointments. Ensure that patients needing urgent appointments are seen or added to triage. Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and, where necessary, refer to the Duty Doctor. Computer
Update patient contact numbers on the patient record. Action repeat prescription requests and ensure that they are ready for collection within 48 hours or sent via EPS. Additional Responsibilities
Assist with queries regarding safeguarding matters and refer appropriately. Provide support/cover to other teams within the practice as part of Swadlincote Surgery's Business Continuity. Flexibility to cover Monday-Friday during periods of holiday and staff absence.
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