Great Western Hospitals NHS Foundation Trust
***Previous applicants need not apply*** Job summary
Patient Coordinator Band 3
36 hours per week - 12 hour shifts, days and nights
An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the antenatal / post natal ward. The successful applicants must demonstrate good interpersonal and IT skills. Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the midwives within a very busy unit. We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. The successful candidate will be expected to work as part of a rota including weekends and public holidays. Shift times include the following 07.15-20.00 and 19.15-08.00. The successful applicant must be able to work flexibly to cover any of these shift times. Main duties of the job
The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations. Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward. Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife. Act as a contact point for the ward for patient's relatives and other visitors. Respond to all queries ensuring confidentiality is maintained. Ensure telephone calls are responded to in a pleasant manner. Refer all telephone calls in relation to clinical matters to the midwife and document on Medway. Assist in coordinating the booking of bank midwives where appropriate. Liaise with other department/wards as appropriate. Job responsibilities
Review incoming correspondence and take action as agreed with the co-ordinating midwife. Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required. Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner. Ensure patients discharge summaries are prepared for the midwife to complete as part of the patients discharge process. Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner. Complete and keep up to date daily ward listings, computer system and communication board. Order non-stock items and stationery as required. Sort incoming mail, re-direct as necessary. Type correspondence as required by senior midwives. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife. Report and complete works request book for all maintenance and repairs, and expedite where necessary. Maintain the tidiness of the main reception desk station and notice boards. Person Specification
Qualifications
Essential
NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience Desirable
ECDL Experience
Essential
Recent experience in a customer focused environment In-depth administration Working knowledge of data protection and confidentiality Working to tight and conflicting deadlines Desirable
Experience within a Maternity Health Care environment Skills
Essential
Good IT and keyboard skills Good telephone manner Ability to multi-task and deal with non-routine situations Experience of dealing with people in sensitive situations Calm under pressure Flexible approach to providing support to own team and others Ability to demonstrate effective communication skills (verbal/written/telephone/IT) Ability to organise /prioritise own workload Ability to work to a deadline Good interpersonal skills Ability to work within a busy clinical work area managing stresses effectively Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Great Western Hospitals NHS Foundation Trust Address
Great Western Hospital Marlborough Road Swindon SN3 6BB Employer's website
https://www.gwh.nhs.uk/ £24,071 to £25,674 a year per annum pro rata
#J-18808-Ljbffr
***Previous applicants need not apply*** Job summary
Patient Coordinator Band 3
36 hours per week - 12 hour shifts, days and nights
An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the antenatal / post natal ward. The successful applicants must demonstrate good interpersonal and IT skills. Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the midwives within a very busy unit. We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. The successful candidate will be expected to work as part of a rota including weekends and public holidays. Shift times include the following 07.15-20.00 and 19.15-08.00. The successful applicant must be able to work flexibly to cover any of these shift times. Main duties of the job
The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations. Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward. Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife. Act as a contact point for the ward for patient's relatives and other visitors. Respond to all queries ensuring confidentiality is maintained. Ensure telephone calls are responded to in a pleasant manner. Refer all telephone calls in relation to clinical matters to the midwife and document on Medway. Assist in coordinating the booking of bank midwives where appropriate. Liaise with other department/wards as appropriate. Job responsibilities
Review incoming correspondence and take action as agreed with the co-ordinating midwife. Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required. Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner. Ensure patients discharge summaries are prepared for the midwife to complete as part of the patients discharge process. Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner. Complete and keep up to date daily ward listings, computer system and communication board. Order non-stock items and stationery as required. Sort incoming mail, re-direct as necessary. Type correspondence as required by senior midwives. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife. Report and complete works request book for all maintenance and repairs, and expedite where necessary. Maintain the tidiness of the main reception desk station and notice boards. Person Specification
Qualifications
Essential
NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience Desirable
ECDL Experience
Essential
Recent experience in a customer focused environment In-depth administration Working knowledge of data protection and confidentiality Working to tight and conflicting deadlines Desirable
Experience within a Maternity Health Care environment Skills
Essential
Good IT and keyboard skills Good telephone manner Ability to multi-task and deal with non-routine situations Experience of dealing with people in sensitive situations Calm under pressure Flexible approach to providing support to own team and others Ability to demonstrate effective communication skills (verbal/written/telephone/IT) Ability to organise /prioritise own workload Ability to work to a deadline Good interpersonal skills Ability to work within a busy clinical work area managing stresses effectively Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Great Western Hospitals NHS Foundation Trust Address
Great Western Hospital Marlborough Road Swindon SN3 6BB Employer's website
https://www.gwh.nhs.uk/ £24,071 to £25,674 a year per annum pro rata
#J-18808-Ljbffr
