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Patient Experience Admin Support, Exeter
Location:
Exeter, United Kingdom EU work permit required:
Yes Job Reference:
fcfb70479171 Job Views:
8 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job Summary: An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support. We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team. The team is patient-facing and handles all complaints, concerns, and feedback submitted to the Trust. The focus of the team is to support positive change for users of mental health services, their carers, and families to ensure their queries are responded to effectively and efficiently in a recovery-focused approach. Main Duties of the Job: The main duties within the Patient Experience Team include providing administrative support which encompasses dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, and using Microsoft applications and Trust systems. About Us: We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do. Our Values: We recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values, including a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We encourage applications from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. Job Responsibilities: Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role. Job Purpose: To provide comprehensive administrative support to a manager/assigned team. The post holder will be highly motivated, flexible, and multi-skilled with excellent organisational skills. They will need to meet deadlines, collate data, and maintain standards relating to administrative processes. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. Duties and Responsibilities: Work within an administration team supporting teams within a healthcare service. Comprehensive diary management. Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records. Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems. Profile: Excellent planning and organisation skills. Excellent written and verbal communication skills. Excellent attention to detail. Professional telephone manner. Collegiate approach and diligent. Take pride in work and consistently strive to produce work of the highest standard. Seek to deliver the best possible outcome rather than just the task at hand. Work in partnership with the associated team to understand their needs and priorities. Experience of prioritising a varied and busy workload. Experience of working under pressure with the ability to work to and achieve deadlines. Qualifications: Essential: RSA 3 Word Processing or equivalent level of experience in practice. NVQ3 in administration or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development. Desirable: ECDL (European Computer Driving Licence). Shorthand or Speedwriting. Experience: Desirable: Experience of working in Mental Health. Experience of working in Patient Experience Teams.
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Location:
Exeter, United Kingdom EU work permit required:
Yes Job Reference:
fcfb70479171 Job Views:
8 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job Summary: An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support. We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team. The team is patient-facing and handles all complaints, concerns, and feedback submitted to the Trust. The focus of the team is to support positive change for users of mental health services, their carers, and families to ensure their queries are responded to effectively and efficiently in a recovery-focused approach. Main Duties of the Job: The main duties within the Patient Experience Team include providing administrative support which encompasses dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, and using Microsoft applications and Trust systems. About Us: We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do. Our Values: We recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values, including a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We encourage applications from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. Job Responsibilities: Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role. Job Purpose: To provide comprehensive administrative support to a manager/assigned team. The post holder will be highly motivated, flexible, and multi-skilled with excellent organisational skills. They will need to meet deadlines, collate data, and maintain standards relating to administrative processes. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. Duties and Responsibilities: Work within an administration team supporting teams within a healthcare service. Comprehensive diary management. Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records. Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems. Profile: Excellent planning and organisation skills. Excellent written and verbal communication skills. Excellent attention to detail. Professional telephone manner. Collegiate approach and diligent. Take pride in work and consistently strive to produce work of the highest standard. Seek to deliver the best possible outcome rather than just the task at hand. Work in partnership with the associated team to understand their needs and priorities. Experience of prioritising a varied and busy workload. Experience of working under pressure with the ability to work to and achieve deadlines. Qualifications: Essential: RSA 3 Word Processing or equivalent level of experience in practice. NVQ3 in administration or equivalent level administrative knowledge and experience. GCSE English or equivalent. Evidence of continuing professional and personal development. Desirable: ECDL (European Computer Driving Licence). Shorthand or Speedwriting. Experience: Desirable: Experience of working in Mental Health. Experience of working in Patient Experience Teams.
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