Royal National Orthopaedic Hospital NHS Trust
An exciting opportunity has arisen for the role of a Patient Pathway Administrator at the Enfield Community Musculoskeletal Hub. If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team, this could be the position that you are looking for. We are looking for an enthusiastic and motivated team player with excellent communication and relationship skills to complement the existing team's high standard. You will be working alongside a multidisciplinary clinical team, external stakeholders, and non-clinical staff. The successful candidate must have a flexible approach, be reliable, well-organised, and be able to work independently as well as part of a team. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable the efficient running of the musculoskeletal service. Main duties of the job
To work as part of a dynamic administration team to ensure the effective and efficient working of the community musculoskeletal service. About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes. Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference, and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare. At RNOH, we are more than a workplace -- we are committed to patients, to excellence, and the wellbeing of our staff. Job responsibilities
Please see attached JD/PS for a more detailed description of the requirements and responsibilities for this post. Person Specification
Essential skills
Previous experience in customer service. IT skills with MS Office. Recent experience working in NHS environment. Understanding of the role of administrator. Experience in handling complaints. Knowledge of specialty-specific pathways. Knowledge training and experience
Experience of prioritising workload. Understanding of the importance of confidentiality and data collection. Knowledge of medical policy and data confidentiality. Ability to work using own initiative. Ability to work well as part of a team. Analytical and Judgement Skills
Ability to prioritise own workload. Proficient with basic data entry. Ability to work under pressure. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Royal National Orthopaedic Hospital NHS Trust Address
Enfield Musculoskeletal Hub - 2nd Floor, Forest Primary Care Centre. £28,622 to £30,225 a year Per Annum Inclusive of HCAS Contract
Fixed term Duration
15 months Working pattern
Full-time Reference number
392-RNOH-1112 Job locations
Enfield Musculoskeletal Hub - 2nd Floor, Forest Primary Care Centre.
#J-18808-Ljbffr
An exciting opportunity has arisen for the role of a Patient Pathway Administrator at the Enfield Community Musculoskeletal Hub. If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team, this could be the position that you are looking for. We are looking for an enthusiastic and motivated team player with excellent communication and relationship skills to complement the existing team's high standard. You will be working alongside a multidisciplinary clinical team, external stakeholders, and non-clinical staff. The successful candidate must have a flexible approach, be reliable, well-organised, and be able to work independently as well as part of a team. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable the efficient running of the musculoskeletal service. Main duties of the job
To work as part of a dynamic administration team to ensure the effective and efficient working of the community musculoskeletal service. About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes. Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference, and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare. At RNOH, we are more than a workplace -- we are committed to patients, to excellence, and the wellbeing of our staff. Job responsibilities
Please see attached JD/PS for a more detailed description of the requirements and responsibilities for this post. Person Specification
Essential skills
Previous experience in customer service. IT skills with MS Office. Recent experience working in NHS environment. Understanding of the role of administrator. Experience in handling complaints. Knowledge of specialty-specific pathways. Knowledge training and experience
Experience of prioritising workload. Understanding of the importance of confidentiality and data collection. Knowledge of medical policy and data confidentiality. Ability to work using own initiative. Ability to work well as part of a team. Analytical and Judgement Skills
Ability to prioritise own workload. Proficient with basic data entry. Ability to work under pressure. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Royal National Orthopaedic Hospital NHS Trust Address
Enfield Musculoskeletal Hub - 2nd Floor, Forest Primary Care Centre. £28,622 to £30,225 a year Per Annum Inclusive of HCAS Contract
Fixed term Duration
15 months Working pattern
Full-time Reference number
392-RNOH-1112 Job locations
Enfield Musculoskeletal Hub - 2nd Floor, Forest Primary Care Centre.
#J-18808-Ljbffr
