Oxford University Hospitals NHS Foundation Trust
An exciting opportunity has arisen to come and work in Gynaecology, one of the busiest departments in the Trust. The successful candidate will need to be well organised, quick to learn new systems and flexible in their approach. You will be working alongside 30+ other administrative staff in the department, across three of the hospital sites, but will take responsibility for your own workload of patients being seen by the multidisciplinary team of medics, nurses and allied health professionals. Main duties of the job
The post holder will be expected to provide cross cover across the Gynaecology Administrative team as directed by the Team leader on a day-to-day basis according to service need. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets. About us
Oxford University Hospitals NHS Foundation Trust
is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Job responsibilities
Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required. Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments. Adding additional clinic capacity on EPR as directed by management. Provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required. Ensure appropriate follow up appointments are booked and escalate to Team Leader and consultant if patient cannot be booked within required time scales. Use of the digital transcription system to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. Open and prioritise incoming post, ensuring supporting information is available when appropriate. Respond to telephone queries coming into the department, taking clear messages to pass to relevant staff. Using Scan IT ensure that electronic health records filing is maintained at an extremely high standard. Ensure accurate filing of paper notes and records is maintained as required. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking). Act as the first point of contact for patients coming into the department. Ensure there is adequate cover on the reception desks and ward as required. Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Book interpreters for patients prior to appointments and admissions as and when required. Book transport for patients who require it, in line with local processes and CCG guidelines. Person Specification
Qualifications
GCSE or equivalent in English and Maths, grades A-C NVQ or Apprenticeship in Customer Care or Business Administration Experience
Previous experience within the NHS/public sector In-depth understanding of Medical Terminology appropriate to specialism Good knowledge of patient pathways EPR Experience Personal Skills
Accurate data entry, typing and checking skills Pays attention to detail Organising, planning a prioritising skill Evidence of team working Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
An exciting opportunity has arisen to come and work in Gynaecology, one of the busiest departments in the Trust. The successful candidate will need to be well organised, quick to learn new systems and flexible in their approach. You will be working alongside 30+ other administrative staff in the department, across three of the hospital sites, but will take responsibility for your own workload of patients being seen by the multidisciplinary team of medics, nurses and allied health professionals. Main duties of the job
The post holder will be expected to provide cross cover across the Gynaecology Administrative team as directed by the Team leader on a day-to-day basis according to service need. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets. About us
Oxford University Hospitals NHS Foundation Trust
is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Job responsibilities
Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required. Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments. Adding additional clinic capacity on EPR as directed by management. Provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required. Ensure appropriate follow up appointments are booked and escalate to Team Leader and consultant if patient cannot be booked within required time scales. Use of the digital transcription system to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. Open and prioritise incoming post, ensuring supporting information is available when appropriate. Respond to telephone queries coming into the department, taking clear messages to pass to relevant staff. Using Scan IT ensure that electronic health records filing is maintained at an extremely high standard. Ensure accurate filing of paper notes and records is maintained as required. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking). Act as the first point of contact for patients coming into the department. Ensure there is adequate cover on the reception desks and ward as required. Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Book interpreters for patients prior to appointments and admissions as and when required. Book transport for patients who require it, in line with local processes and CCG guidelines. Person Specification
Qualifications
GCSE or equivalent in English and Maths, grades A-C NVQ or Apprenticeship in Customer Care or Business Administration Experience
Previous experience within the NHS/public sector In-depth understanding of Medical Terminology appropriate to specialism Good knowledge of patient pathways EPR Experience Personal Skills
Accurate data entry, typing and checking skills Pays attention to detail Organising, planning a prioritising skill Evidence of team working Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
