Patient Service Assistant

·
Full time
Main area: Surgery Grade: Band 2 Contract: Permanent Hours: Full time - 37.5 hours per week (to cover Monday-Sunday, 8am-8pm) Job ref: 419-6736393-PSA-S-A Site: Scarborough Hospital Town: Scarborough Salary: £23,615 per annum Salary period: Yearly Closing: 21/01/2025 23:59 Please note that contact with applicants will usually be by email, so please check all of your mail folders regularly (unfortunately, some providers filter our messages into junk mail folders). Our Values

We are KIND We are OPEN We pursue EXCELLENCE We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, delivering safe effective care to our local population. Job Overview

An opportunity has arisen for a dynamic, enthusiastic, and caring individual to join our well-established team on Maple Ward. We are looking to appoint Patient Service Assistants to join our established team on Maple Ward. Our ward consists of 22 surgical beds, 3 HOB beds, and a surgical assessment unit offering highly skilled ambulatory care. Maple Ward supports a wide variety of surgical disciplines, including general surgery, urology, and gynaecology, and works closely with the surgical teams and our surgical day unit. We are looking for an individual with excellent communication skills who works well within a team. They will support the nursing team to deliver a high standard of patient-centered care, so must be able to demonstrate care and compassion. Main Duties of the Job

Our successful candidate will assist with the following: Food Service:

Organise and assist patients to complete menus, assist with the preparation and distribution of meals, and feed patients as required. Assist with drinks and snacks in between meals. Cleaning:

Assist with cleaning schedules and ensure that patients' bed spaces are ready for changeover. Working for Our Organisation

We offer a range of benefits to support our staff, including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. 27 days holiday rising to 33 days (depending on NHS Trust service). A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard-to-fill positions where relocation is expected. A variety of paid and unpaid leave covering emergency and planned leave. Confidential advice and support on personal, work, family, and relationship issues, 24/7, from our Employee Assistance Programme. NHS Car Lease scheme and Cycle to Work scheme. An extensive range of learning and development opportunities. Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from a range of providers. Person Specification

Education, Qualification, and Training

Good basic education – reading and writing plus basic numeric skills. Willingness to complete appropriate qualifications for work-related training. Basic understanding of infection control. Knowledge of NHS & Local Trust. Experience and Knowledge

Able to understand and follow written and verbal instructions. Effective oral and written communication skills. Basic IT skills. Flexible approach to work. Able to work alone and with others as part of a team using initiative. Previous experience of working with people. Ability to prioritise work of self and others. Previous NHS experience. Aptitude & Personal Qualities

Common sense. Flexible attitude to work, hours, and duties. Commitment to learning new skills. Physical Requirements

Ability to work without immediate supervision, being able to prioritise and use own initiative. Ability to work in pressure situations while maintaining standards. Values, Drivers & Motivators

Ability to demonstrate our organisational Values and behaviours. Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we encourage you to contact the appointing manager to inquire further. DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in one payment or over a six-month period once you start employment. By applying, you agree to this undertaking. If you are successful, you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for. Please note that Volunteers and Bank-only staff will not be charged. Use of Artificial Intelligence (AI)

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application. Agile and Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Employee Assistance Programme (EAP)

All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year. A bit more about us and the surrounding area

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire, and Ryedale - an area covering 3,400 square miles. Sponsorship

If you require sponsorship to work in the UK, check you are eligible under the UKVI points-based system online. Not all jobs we advertise are eligible for sponsorship. Employer Certification / Accreditation Badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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