Patient Service Coordinator

About The Role UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Are you an experienced administrator with excellent customer service skills looking for a rewarding role? If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale. Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings. From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be. The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service. What you'll be doing As part of the NW Ophthalmology Patient Services Team, you will provide a high quality administrative service to patients, colleagues and other 3rd parties across all steps of the patient journey. The service provided may be face to face, in writing or via the telephone. You'll be courteous and professional at all times. The role demands great attention to detail and to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the delivery of North West Ophthalmology’s objectives. Working collaboratively with the clinical teams to oversee rota allocation and timely creation of clinics to optimise delivery across the service and will include but not limited to: Managing patient bookings and clinic utilisation for Tameside and other mobile clinical units, in conjunction with the Patient Services Manager, mobile unit co-ordinators, logistics, clinical and management teams as appropriate. Helping with creating the monthly mobile unit rotas to best fit the number of clinics and appointments required by Tameside and any other allocated sites, liaising appropriately with the logistics and clinical teams. Supporting the efficient utilisation of clinics / locations which is essential in providing timely treatment for macular patients and running a cost-effective service and patient focused service. Ensuring input of accurate and complete patient records for referrals and ongoing bookings and following system and manual process protocols. Developing an ability to analyse service data, clinic efficiency and utilisation and actively seeking to improve the service. Provision of monthly summary information required by finance / admin to strict deadlines. Contributing to ideas for improving patient experience, process and efficiencies within your area and sharing better practice ideas to other team members. Ensure contingency within the team to provide appropriate cover during holiday/leave periods. Seeking to be an active participant in the multi-disciplinary service delivery team as well as own administrative team function. Undertaking ad-hoc tasks as required. Following information governance and confidentiality company policies and undertaking mandatory training as appropriate. What we’ll look for in you You will be an experienced Administrator with: Previous administration experience in a similar setting. A sincere desire to be part of a team that takes great pride in helping patients. Sound knowledge and understanding of IT and software packages (Word/Excel). Excellent Communication skills (Written and Phone). Ability to prioritise and work on own initiative. What you can expect in return: An extensive range of wellbeing and lifestyle benefits. The support you need to grow in your role and continue your professional development. An increase of annual leave with years of service. To apply for the role click on the link below. If you have any questions contact

Dale.Leer@practiceplusgroup.com

in our friendly resourcing team, or call 07971030100. Applicants must have the right to work in the UK.

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