Job Description:
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
Responsibilities:
Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
Stays current on role/responsibilities, updates etc. to ensure the highest standard of performance is achieved.
Skills:
Professional etiquette and communication.
Collaboration / Teamwork.
Confidentiality.
Customer service.
Resolving patient needs.
Computer literacy.
Time management.
Critical thinking/situational awareness.
Cash management.
Minimum Qualifications:
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI).
Preferred Qualifications:
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems.
High school diploma or GED preferred.
Multilingual.
Physical Requirements:
Ongoing need for caregivers to see and read information, labels, documents, monitors, etc.
Frequent interactions with providers, colleagues, customers, and patients require verbal communication.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment.
Position may require standing for long periods of time, lifting supplies.
May assist patients into/out of the clinic.
Location:
Valley Center Tower Work City:
Murray Work State:
Utah Scheduled Weekly Hours:
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience: $17.34 - $22.54 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.
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Valley Center Tower Work City:
Murray Work State:
Utah Scheduled Weekly Hours:
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience: $17.34 - $22.54 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.
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