Epsom and St Helier University Hospitals NHS Trust
Work within the developing multi-professional At Home Service who provides rapid response assessment and intensive discharge support for people at home and within intermediate care bedded. Working in collaboration with colleagues to deliver an efficient and cost-effective administrative service for the team and across the service as a whole. Lead by example in ensuring a patient-focused service by acting as the first point of contact to all queries from patients, referrers, staff and those contacting the service in a timely and professional manner. Maintain professional working relationships with own and others. Work as part of the multi-professional based team to ensure the provision of high-quality patient care and that team and service objectives are achieved. Support the senior administrator and managers in maintaining a business acumen using your own knowledge and ability to make concise and effective decisions within one's own scope. Main duties of the job
We are looking for an enthusiastic and experienced Administrator to work as part of the Sutton Health and Care at Home service under the Adult Interface services. You will be supporting the MDT team that consists of GPs, Nurses, Occupational therapists, Physiotherapists, Rehabilitation assistants and Social Workers across the hospital and community bases. We are innovative and people-focused with a 'one team' ethos, which means better quality and more joined-up care for our patients and families. The team strives to constantly improve service delivery and contributions from all staff are highly valued. We will provide professional development opportunities and support you to provide great care to our patients. If you meet the required person specification criteria and have the appropriate clinical skills, together with commitment, energy and experience then we would like to hear from you. About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. Job responsibilities
Please see the attached supporting document which contains more information about the role. Person Specification
Demonstrable experience of working in an administrative role or office environment. Previous experience working with database software. Working knowledge of NHS procedures. Significant previous experience in working in a customer service/similar role. Demonstrable experience of working in an administrative role or office environment in health/social care. Previous experience of referral management. Ability to communicate appropriately and professionally to patients, staff/people at different levels both written & verbal. Able to work autonomously and as part of a team. A professional manner. Ability to travel between hospital and community site. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Epsom and St Helier University Hospitals NHS Trust £28,622 to £30,225 a year incl Outer London HCAS.
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Work within the developing multi-professional At Home Service who provides rapid response assessment and intensive discharge support for people at home and within intermediate care bedded. Working in collaboration with colleagues to deliver an efficient and cost-effective administrative service for the team and across the service as a whole. Lead by example in ensuring a patient-focused service by acting as the first point of contact to all queries from patients, referrers, staff and those contacting the service in a timely and professional manner. Maintain professional working relationships with own and others. Work as part of the multi-professional based team to ensure the provision of high-quality patient care and that team and service objectives are achieved. Support the senior administrator and managers in maintaining a business acumen using your own knowledge and ability to make concise and effective decisions within one's own scope. Main duties of the job
We are looking for an enthusiastic and experienced Administrator to work as part of the Sutton Health and Care at Home service under the Adult Interface services. You will be supporting the MDT team that consists of GPs, Nurses, Occupational therapists, Physiotherapists, Rehabilitation assistants and Social Workers across the hospital and community bases. We are innovative and people-focused with a 'one team' ethos, which means better quality and more joined-up care for our patients and families. The team strives to constantly improve service delivery and contributions from all staff are highly valued. We will provide professional development opportunities and support you to provide great care to our patients. If you meet the required person specification criteria and have the appropriate clinical skills, together with commitment, energy and experience then we would like to hear from you. About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. Job responsibilities
Please see the attached supporting document which contains more information about the role. Person Specification
Demonstrable experience of working in an administrative role or office environment. Previous experience working with database software. Working knowledge of NHS procedures. Significant previous experience in working in a customer service/similar role. Demonstrable experience of working in an administrative role or office environment in health/social care. Previous experience of referral management. Ability to communicate appropriately and professionally to patients, staff/people at different levels both written & verbal. Able to work autonomously and as part of a team. A professional manner. Ability to travel between hospital and community site. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Epsom and St Helier University Hospitals NHS Trust £28,622 to £30,225 a year incl Outer London HCAS.
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