Surrey Downs Health & Care
We want to recruit a hard-working, enthusiastic, flexible, and friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What you have:
Good interpersonal and communication skills with experience of dealing with people at a variety of levels Strong organisational skills Experience of delivering a wide range of administration tasks to a high standard Experience of working within a team Proven track record of delivering on objectives within a constantly changing environment Ability to act on own initiative and work independently, where required Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis Responsibilities:
Provide a high quality efficient administration service to support the smooth running of Specialist Services. Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders. Provide a high quality customer care first point of contact service using telephone, email, written correspondence, and/or face to face. This may involve the delivery of reception, patient admissions, and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload. Provide the day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning, etc., as agreed and required. Be the non-clinical point of contact for patients, carers, and others utilizing the service; managing any enquiries, problems, or concerns when required and/or passed onto the relevant member of staff for action. Respond to and manage unexpected events occurring within site/front of house. Retrieve messages from clinical team telephone answer machine, as agreed, and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry. Ensure that mail is collected and despatched promptly. Undertake the booking, cancellation, and rebooking of appointments for MSK and Specialist Services, checking patient basic details are correct in the system and updating any amendments. Book appointments into clinician diaries at the appropriate time in accordance with the bookings process. Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment. This advert closes on Sunday 29 Dec 2024.
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Good interpersonal and communication skills with experience of dealing with people at a variety of levels Strong organisational skills Experience of delivering a wide range of administration tasks to a high standard Experience of working within a team Proven track record of delivering on objectives within a constantly changing environment Ability to act on own initiative and work independently, where required Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis Responsibilities:
Provide a high quality efficient administration service to support the smooth running of Specialist Services. Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders. Provide a high quality customer care first point of contact service using telephone, email, written correspondence, and/or face to face. This may involve the delivery of reception, patient admissions, and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload. Provide the day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning, etc., as agreed and required. Be the non-clinical point of contact for patients, carers, and others utilizing the service; managing any enquiries, problems, or concerns when required and/or passed onto the relevant member of staff for action. Respond to and manage unexpected events occurring within site/front of house. Retrieve messages from clinical team telephone answer machine, as agreed, and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry. Ensure that mail is collected and despatched promptly. Undertake the booking, cancellation, and rebooking of appointments for MSK and Specialist Services, checking patient basic details are correct in the system and updating any amendments. Book appointments into clinician diaries at the appropriate time in accordance with the bookings process. Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment. This advert closes on Sunday 29 Dec 2024.
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