Patient Services Advisor

Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need. Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place. This isn't just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush! Job training programs Tell me more Part time opportunities available Up to 30 hours across 4 days Fabulous Employee Benefits Package Generous holiday allowance Access to NHS pension* At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the telephone, supporting patients to access the care that they need. Main duties of the job Deliver patient centred support to patients to access the care they need. Ensuring appointments are triaged effectively through digitised systems including SysmOne. Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently. Where appropriate, signposting patients to alternative care and/or provide self-management advice and support. Responding to and supporting with patient complaints. Contributing effectively to overall KPI targets. About us At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients. Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it! Job responsibilities Be the face of Spirit Primary Care for visitors to the practice and via telephone, delivering an exceptional service. Be at the forefront of the triage model, escalating patient requests appropriately and/or signposting patients to a more appropriate service. Effectively communicate with and support the practices clinical and non-clinical teams, secondary care and associated healthcare agencies. Specific skills and competencies Essential Must have PC skills and be able to use basic Word, Excel and e-mail. Knowledge of Primary Care Clinical systems - desirable. Excellent communicator, both spoken and written. Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm. Able to work as part of a team and communicate effectively with other team members. Able to effectively manage own time and workload. Flexible, adaptable, and comfortable dealing with changing priorities. Experience Essential Deliver patient centred support to patients to access the care they need. Ensuring appointments are triaged effectively through digitised systems including SysmOne. Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently. Where appropriate, signposting patients to alternative care and/or provide self-management advice and support. Responding to and supporting with patient complaints. Contributing effectively to overall KPI targets. Qualifications Essential GCSE Maths and English Grade A to C.

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