Do you have excellent customer service skills?
Do you thrive in a busy, fast-paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Main Duties of the Job You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:
Processing appointment requests from patients for on the day and future appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Registration of new patients, computer data entry, and medical records.
Ensure building security.
About Us LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, ambitious, and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organization that is changing the way primary care is delivered today.
Living and Breathing Our Values at Lakeside Healthcare
Caring & Respect : We genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality : In all areas of our business, we network, collaborate, and learn from our Patients, Stakeholders, and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
Job Responsibilities To be responsible for undertaking a wide range of reception and admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Receiving patients and consulting with members of the practice team.
Handing all requests including but not limited to appointments, visit requests, and general enquiries.
Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter.
Adhere to paperless office guidelines.
Have working knowledge of the telephone system.
Work to group KPIs in terms of targets.
Professional and polite even under pressure.
Signposting and booking appointments as required.
Processing e-requests in line with practice policies.
Person Specification Experience
Customer Service Skills.
Experience of working in a busy & multi-functional team.
Call centre experience or equivalent.
Experience of handling confidential information and data.
Using Systm One (Clinical database).
Experience of working within a GP Surgery.
A minimum of three years experience in a customer-facing environment.
Qualifications
Good standard of education.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Do you thrive in a busy, fast-paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Main Duties of the Job You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:
Processing appointment requests from patients for on the day and future appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Registration of new patients, computer data entry, and medical records.
Ensure building security.
About Us LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, ambitious, and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organization that is changing the way primary care is delivered today.
Living and Breathing Our Values at Lakeside Healthcare
Caring & Respect : We genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality : In all areas of our business, we network, collaborate, and learn from our Patients, Stakeholders, and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
Job Responsibilities To be responsible for undertaking a wide range of reception and admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Receiving patients and consulting with members of the practice team.
Handing all requests including but not limited to appointments, visit requests, and general enquiries.
Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter.
Adhere to paperless office guidelines.
Have working knowledge of the telephone system.
Work to group KPIs in terms of targets.
Professional and polite even under pressure.
Signposting and booking appointments as required.
Processing e-requests in line with practice policies.
Person Specification Experience
Customer Service Skills.
Experience of working in a busy & multi-functional team.
Call centre experience or equivalent.
Experience of handling confidential information and data.
Using Systm One (Clinical database).
Experience of working within a GP Surgery.
A minimum of three years experience in a customer-facing environment.
Qualifications
Good standard of education.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
