Do you have excellent customer service skills?
Do you thrive in a busy, fast-paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include: Processing appointment requests from patients for on-the-day and future appointments. Receiving and making telephone calls as required, diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery. Registration of new patients, computer data entry, and medical records. Ensuring building security. About us
LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, and ambitious, determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organization that is changing the way primary care is delivered today. Living and breathing our values at Lakeside Healthcare: Caring & Respect:
Simply put, we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality:
In all areas of our business, we network, collaborate, and learn from our patients, stakeholders, and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service. Job responsibilities
To be responsible for undertaking a wide range of reception and admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job Responsibilities: Reception and Call Centre
Receiving patients and consulting with members of the practice team. Handling all requests including but not limited to appointments, visit requests, and general enquiries. Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter. Adhering to paperless office guidelines. Having a working knowledge of the telephone system. Working to group KPIs in terms of targets. Being professional and polite even under pressure. Signposting and booking appointments as required. Processing e-requests in line with practice policies. Appointments
Processing appointment requests from patients for on-the-day and future appointments by telephone and in person appropriately and in line with practice policies. Signposting patients to the correct service. Dealing with visit requests. Administration
Having a thorough knowledge of all practice procedures. Working in accordance with written protocols. Carrying out specific administrative tasks including but not limited to: Processing of repeat prescriptions. New patient registrations. Patient removals. Patient recalls. General data entry to compliance systems and patient records. Change of addresses. General office administration. Clinical code data on SystmOne. Computer skills
General computer skills. Other Tasks
Monitoring and maintaining the patient-facing areas and notice boards. Restocking consulting rooms with stationery. Taking part in audit checks where appropriate. Supporting all clinical staff and the wide team with general tasks as requested. Ensuring building security having thorough knowledge of doors/windows/alarm. Duties may be varied from time to time under the direction of Team Lead/ PTSV Manager or General Manager dependent on current and evolving practice workload and staffing levels. Person Specification
Experience
Customer Service Skills. Experience of working in a busy & multi-functional team. Call centre experience or equivalent. Experience of handling confidential information and data. Using SystmOne (Clinical database). Experience of working within a GP Surgery. A minimum of three years experience in a customer-facing environment. Qualifications
Good standard of education. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include: Processing appointment requests from patients for on-the-day and future appointments. Receiving and making telephone calls as required, diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery. Registration of new patients, computer data entry, and medical records. Ensuring building security. About us
LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, and ambitious, determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organization that is changing the way primary care is delivered today. Living and breathing our values at Lakeside Healthcare: Caring & Respect:
Simply put, we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality:
In all areas of our business, we network, collaborate, and learn from our patients, stakeholders, and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service. Job responsibilities
To be responsible for undertaking a wide range of reception and admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job Responsibilities: Reception and Call Centre
Receiving patients and consulting with members of the practice team. Handling all requests including but not limited to appointments, visit requests, and general enquiries. Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter. Adhering to paperless office guidelines. Having a working knowledge of the telephone system. Working to group KPIs in terms of targets. Being professional and polite even under pressure. Signposting and booking appointments as required. Processing e-requests in line with practice policies. Appointments
Processing appointment requests from patients for on-the-day and future appointments by telephone and in person appropriately and in line with practice policies. Signposting patients to the correct service. Dealing with visit requests. Administration
Having a thorough knowledge of all practice procedures. Working in accordance with written protocols. Carrying out specific administrative tasks including but not limited to: Processing of repeat prescriptions. New patient registrations. Patient removals. Patient recalls. General data entry to compliance systems and patient records. Change of addresses. General office administration. Clinical code data on SystmOne. Computer skills
General computer skills. Other Tasks
Monitoring and maintaining the patient-facing areas and notice boards. Restocking consulting rooms with stationery. Taking part in audit checks where appropriate. Supporting all clinical staff and the wide team with general tasks as requested. Ensuring building security having thorough knowledge of doors/windows/alarm. Duties may be varied from time to time under the direction of Team Lead/ PTSV Manager or General Manager dependent on current and evolving practice workload and staffing levels. Person Specification
Experience
Customer Service Skills. Experience of working in a busy & multi-functional team. Call centre experience or equivalent. Experience of handling confidential information and data. Using SystmOne (Clinical database). Experience of working within a GP Surgery. A minimum of three years experience in a customer-facing environment. Qualifications
Good standard of education. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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