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Patient Services Advisor (Receptionist) Warwick House, Taunton
Client:
Symphony Healthcare Services Limited Location:
Job Category:
Other EU work permit required:
Yes Job Reference:
31c0c1c6fa6f Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary Symphony Healthcare Services is looking for a
Patient Services Advisor
to join the busy team at the Warwick House Medical Centre in Taunton, Somerset. The role involves assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role includes tasks such as registering patients, processing correspondence, and helping with administrative tasks to ensure the smooth operation of the health centre. The hours available are 15 hours per week, working Monday - Friday. Working pattern to be discussed at interview. The starting rate of pay is £ per hour, increasing to £ once a successful 6-month probation period has been completed. Main duties of the job This role requires courteous, calm, and effective communication skills both over the phone and face-to-face in a fast-paced health centre. You will provide administration and reception duties, assisting and directing patients in accessing the appropriate services or healthcare professional and undertaking a variety of administrative duties, in accordance with agreed procedures, protocols, and timescales. You will need to work accurately and prioritize your own workload effectively while working as part of a team, meeting competing deadlines. You will also proactively alert management/clinical staff to issues of quality, risk, and safeguarding. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS/General Practice would be desirable but not essential. Please read the full Job Description (JD) attached carefully before applying. About us Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice operates autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), with backing and economies of scale from a central support team (particularly for HR, finance, corporate, and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, aiming to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop, and transform patient care and working practices with innovation and technology at the heart of what we do. Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality of opportunity for all. Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home/office-based working (where applicable). We look forward to hearing from you and receiving your application. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book patients onto the computer system as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone. Prioritise patients in need of urgent medical attention who present to reception in person or via telephone and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills Essential Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Desirable Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications Essential English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3). Experience Essential Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Desirable Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar healthcare setting. Awareness of clinical systems such as EMIS.
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Client:
Symphony Healthcare Services Limited Location:
Job Category:
Other EU work permit required:
Yes Job Reference:
31c0c1c6fa6f Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary Symphony Healthcare Services is looking for a
Patient Services Advisor
to join the busy team at the Warwick House Medical Centre in Taunton, Somerset. The role involves assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role includes tasks such as registering patients, processing correspondence, and helping with administrative tasks to ensure the smooth operation of the health centre. The hours available are 15 hours per week, working Monday - Friday. Working pattern to be discussed at interview. The starting rate of pay is £ per hour, increasing to £ once a successful 6-month probation period has been completed. Main duties of the job This role requires courteous, calm, and effective communication skills both over the phone and face-to-face in a fast-paced health centre. You will provide administration and reception duties, assisting and directing patients in accessing the appropriate services or healthcare professional and undertaking a variety of administrative duties, in accordance with agreed procedures, protocols, and timescales. You will need to work accurately and prioritize your own workload effectively while working as part of a team, meeting competing deadlines. You will also proactively alert management/clinical staff to issues of quality, risk, and safeguarding. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS/General Practice would be desirable but not essential. Please read the full Job Description (JD) attached carefully before applying. About us Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice operates autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), with backing and economies of scale from a central support team (particularly for HR, finance, corporate, and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, aiming to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop, and transform patient care and working practices with innovation and technology at the heart of what we do. Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality of opportunity for all. Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home/office-based working (where applicable). We look forward to hearing from you and receiving your application. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book patients onto the computer system as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone. Prioritise patients in need of urgent medical attention who present to reception in person or via telephone and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills Essential Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Desirable Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications Essential English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3). Experience Essential Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Desirable Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar healthcare setting. Awareness of clinical systems such as EMIS.
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