Patient Services Advisor (Receptionist) Wincanton, Somerset
Due to team restructure, Symphony Healthcare Services have opportunities for two
Patient Services Advisors
to join the busy team at the Wincanton Health Centre in Wincanton, Somerset. The role of Patient Services Advisor involves varied responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role also includes tasks such as registering patients, processing correspondence, and helping with other administrative tasks to ensure the smooth operation of the health centre. We have two vacant posts as follows: Vacancy 1 - 26 hours per week (not including breaks). Hours are as follows: Monday:
08:15 - 17:30 Tuesday:
08:15 - 18:00 Friday:
08:00 - 18:00 Vacancy 2
- 27 hours per week (not including breaks). Hours are as follows: Monday:
08:15 - 18:00 Tuesday:
08:15 - 17:30 Thursday:
08:15 - 13:15 The starting rate of pay is £12.00 per hour, increasing to £12.50 once a successful 6-month probation period has been completed. Please state which vacancy is your preference when applying. Main duties of the job
This role requires courteous, calm, and effective communication skills both over the phone and face-to-face in a fast-paced health centre. You will provide administration and reception duties for the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professionals and undertaking a variety of administrative duties in accordance with agreed procedures, protocols, and timescales. You will need to be able to work accurately and prioritize your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management/clinical staff to issues of quality, risk, and safeguarding as part of your daily role. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS/General Practice would be desirable but not essential. Please read the full Job Description (JD) attached carefully before applying. About us
Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate, and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop, and transform patient care and working practices with innovation and technology at the heart of what we do. Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality of opportunity for all. Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from the day of employment and an agile approach to home/office-based working (where applicable). We look forward to hearing from you and receiving your application. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone. Be able to prioritize patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills
Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications
English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E). Experience
Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar healthcare setting. Aware of clinical systems such as EMIS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Due to team restructure, Symphony Healthcare Services have opportunities for two
Patient Services Advisors
to join the busy team at the Wincanton Health Centre in Wincanton, Somerset. The role of Patient Services Advisor involves varied responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role also includes tasks such as registering patients, processing correspondence, and helping with other administrative tasks to ensure the smooth operation of the health centre. We have two vacant posts as follows: Vacancy 1 - 26 hours per week (not including breaks). Hours are as follows: Monday:
08:15 - 17:30 Tuesday:
08:15 - 18:00 Friday:
08:00 - 18:00 Vacancy 2
- 27 hours per week (not including breaks). Hours are as follows: Monday:
08:15 - 18:00 Tuesday:
08:15 - 17:30 Thursday:
08:15 - 13:15 The starting rate of pay is £12.00 per hour, increasing to £12.50 once a successful 6-month probation period has been completed. Please state which vacancy is your preference when applying. Main duties of the job
This role requires courteous, calm, and effective communication skills both over the phone and face-to-face in a fast-paced health centre. You will provide administration and reception duties for the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professionals and undertaking a variety of administrative duties in accordance with agreed procedures, protocols, and timescales. You will need to be able to work accurately and prioritize your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management/clinical staff to issues of quality, risk, and safeguarding as part of your daily role. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS/General Practice would be desirable but not essential. Please read the full Job Description (JD) attached carefully before applying. About us
Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate, and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop, and transform patient care and working practices with innovation and technology at the heart of what we do. Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality of opportunity for all. Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from the day of employment and an agile approach to home/office-based working (where applicable). We look forward to hearing from you and receiving your application. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone. Be able to prioritize patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills
Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications
English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E). Experience
Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar healthcare setting. Aware of clinical systems such as EMIS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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