NHS North Of England Commissioning Support Unit
30 hrs per week over 5 days. Includes a variety of shifts between the hours of 8.00am and 6.00pm. Will include evenings to 8.00pm on a Monday and some early morning 7.00am starts on a rota basis. Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills. Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided. Closing Date: 3 February 2025 Interview Date: 11 February 2025 Main duties of the job
Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin. About us
The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other. We are a friendly, welcoming and inclusive team who enjoy working together. The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team. Job responsibilities
Navigating patient requests to appropriate services, using pre-defined procedures. Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role. Recognising where to seek professional direction and where administrative procedures may be applied. Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals. Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres. Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals. Taking responsibility for daily events and being aware of daily priorities. Using ones own initiative to suggest solutions to organisational problems. Motivating oneself in quiet times to address housekeeping issues and making time to learn and do new things. Person Specification
Qualifications
Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. Experience
Working in a customer service environment. Trained in the use of Microsoft Office entry level basics plus Word and Excel. Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment. Medical terminology. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
NHS North Of England Commissioning Support Unit
#J-18808-Ljbffr
30 hrs per week over 5 days. Includes a variety of shifts between the hours of 8.00am and 6.00pm. Will include evenings to 8.00pm on a Monday and some early morning 7.00am starts on a rota basis. Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills. Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided. Closing Date: 3 February 2025 Interview Date: 11 February 2025 Main duties of the job
Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin. About us
The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other. We are a friendly, welcoming and inclusive team who enjoy working together. The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team. Job responsibilities
Navigating patient requests to appropriate services, using pre-defined procedures. Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role. Recognising where to seek professional direction and where administrative procedures may be applied. Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals. Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres. Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals. Taking responsibility for daily events and being aware of daily priorities. Using ones own initiative to suggest solutions to organisational problems. Motivating oneself in quiet times to address housekeeping issues and making time to learn and do new things. Person Specification
Qualifications
Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. Experience
Working in a customer service environment. Trained in the use of Microsoft Office entry level basics plus Word and Excel. Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment. Medical terminology. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
NHS North Of England Commissioning Support Unit
#J-18808-Ljbffr
