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NHS North Of England Commissioning Support Unit
Location:
Ashington, United Kingdom EU work permit required:
Yes Job Reference:
2ec019924ad0 Job Views:
9 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary GP Practice in Ashington and Newbiggin 30 hrs per week over 5 days. Includes a variety of shifts between the hours of and will include evenings on a Monday and some early morning starts on a rota basis. Successful candidates will have excellent communication skills, a commitment to customer service, and demonstrate good teamwork and interpersonal skills. Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided. Closing Date: 3 February 2025 Interview Date: 11 February 2025 Main duties of the job Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin. About us The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other. We are a friendly, welcoming, and inclusive team who enjoy working together. The practice's aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning, and a supportive team. For more information, visit us at or email or call 01670 611241. Seaton Park Medical Group is an Equal Opportunities Employer. Job responsibilities Navigating patient requests to appropriate services, using pre-defined procedures. Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. Entering into sometimes challenging dialogue with patients, based on the knowledge, training, and procedures provided for the role. Recognising where to seek professional direction and where administrative procedures may be applied. Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals. Working as part of the larger Patient Services team, focused on reception responsibilities, but with a wider remit when working within smaller centres. Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public, and busy Health Care Professionals. Taking responsibility for daily events and being aware of daily priorities. Using one's own initiative to suggest solutions to organisational problems. Motivating oneself in quiet times to address housekeeping time to learn and do new things. Please see the attached Job Description in Supporting Documents for more information. Qualifications Essential Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. Desirable NVQ Level 2 Customer Service. Experience Essential Working in a customer service environment. Trained in the use of Microsoft Office entry level basics plus Word and Excel. Desirable Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment. Medical terminology.
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Ashington, United Kingdom EU work permit required:
Yes Job Reference:
2ec019924ad0 Job Views:
9 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary GP Practice in Ashington and Newbiggin 30 hrs per week over 5 days. Includes a variety of shifts between the hours of and will include evenings on a Monday and some early morning starts on a rota basis. Successful candidates will have excellent communication skills, a commitment to customer service, and demonstrate good teamwork and interpersonal skills. Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided. Closing Date: 3 February 2025 Interview Date: 11 February 2025 Main duties of the job Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin. About us The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other. We are a friendly, welcoming, and inclusive team who enjoy working together. The practice's aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning, and a supportive team. For more information, visit us at or email or call 01670 611241. Seaton Park Medical Group is an Equal Opportunities Employer. Job responsibilities Navigating patient requests to appropriate services, using pre-defined procedures. Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. Entering into sometimes challenging dialogue with patients, based on the knowledge, training, and procedures provided for the role. Recognising where to seek professional direction and where administrative procedures may be applied. Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals. Working as part of the larger Patient Services team, focused on reception responsibilities, but with a wider remit when working within smaller centres. Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public, and busy Health Care Professionals. Taking responsibility for daily events and being aware of daily priorities. Using one's own initiative to suggest solutions to organisational problems. Motivating oneself in quiet times to address housekeeping time to learn and do new things. Please see the attached Job Description in Supporting Documents for more information. Qualifications Essential Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. Desirable NVQ Level 2 Customer Service. Experience Essential Working in a customer service environment. Trained in the use of Microsoft Office entry level basics plus Word and Excel. Desirable Knowledge of the Primary Care environment. Awareness of Data Protection Act. Working in a GP Practice. GP Clinical systems. Working in a confidential environment. Medical terminology.
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