Patient Services Associate/Assistant (Part Time) - Brighton Center for Specialty Care
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your service excellence skills and experience that directly relate to this position. Job Summary
Frontline interaction with patients and families performing clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff. Responsibilities*
Provide general clerical support in fast paced high volume patient care environment. Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers and team members. Candidate should expect to cross train on all office duties and be able to assume different roles as needed. Duties include: Receive/assist patients and families as well as providing check in and check out services to specialty care departments. Gather and verify patient demographics, insurance and other pertinent information. Prepare, maintain and update forms, consents and questionnaires Collect co-pays, account payments, prepare charge tickets and reconcile cash collections Scheduling and coordination of patient appointments, tests and consults in a timely and accurate manner. Management of MiChart in-basket notes and front end work queues. Confirm, notify and remind patients of appointments and/or changes. Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience. All other duties as assigned. Required Qualifications*
High School Diploma or GED. Exemplary interpersonal, communication and customer service skills. Cheerful and energetic individual, motivated with a positive and professional attitude. Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times. Excellent service recovery skills. Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff. Strong attention to detail, multitasking, accountability and follow through abilities. Required flexibility in all aspects of work assignments and is able to switch work to meet the needs of the clinic while maintaining a positive attitude. Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced, high volume environment. Demonstrated effective verbal, written and information technology communication skills. Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy. Demonstrated excellent attendance and reliability are required. Proven ability to work well under pressure. Assistant level : 0-2 years of related experience. Associate level : 2-3 years of related experience. Desired Qualifications*
Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system. Clerical experience and medical terminology are helpful. Experience working within a large, complex healthcare setting. Familiarity with Michigan Medicine's electronic health record setting. Knowledge of university policies & procedures. Work Schedule
20 hours per week. Monday through Friday, 7:00 AM - 7:00 PM with rotating Saturday coverage 8:00AM - 4:00PM based on clinic needs. We are flexible in scheduling, and request that you are also flexible in working various shifts. Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
#J-18808-Ljbffr
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your service excellence skills and experience that directly relate to this position. Job Summary
Frontline interaction with patients and families performing clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff. Responsibilities*
Provide general clerical support in fast paced high volume patient care environment. Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers and team members. Candidate should expect to cross train on all office duties and be able to assume different roles as needed. Duties include: Receive/assist patients and families as well as providing check in and check out services to specialty care departments. Gather and verify patient demographics, insurance and other pertinent information. Prepare, maintain and update forms, consents and questionnaires Collect co-pays, account payments, prepare charge tickets and reconcile cash collections Scheduling and coordination of patient appointments, tests and consults in a timely and accurate manner. Management of MiChart in-basket notes and front end work queues. Confirm, notify and remind patients of appointments and/or changes. Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience. All other duties as assigned. Required Qualifications*
High School Diploma or GED. Exemplary interpersonal, communication and customer service skills. Cheerful and energetic individual, motivated with a positive and professional attitude. Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times. Excellent service recovery skills. Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff. Strong attention to detail, multitasking, accountability and follow through abilities. Required flexibility in all aspects of work assignments and is able to switch work to meet the needs of the clinic while maintaining a positive attitude. Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced, high volume environment. Demonstrated effective verbal, written and information technology communication skills. Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy. Demonstrated excellent attendance and reliability are required. Proven ability to work well under pressure. Assistant level : 0-2 years of related experience. Associate level : 2-3 years of related experience. Desired Qualifications*
Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system. Clerical experience and medical terminology are helpful. Experience working within a large, complex healthcare setting. Familiarity with Michigan Medicine's electronic health record setting. Knowledge of university policies & procedures. Work Schedule
20 hours per week. Monday through Friday, 7:00 AM - 7:00 PM with rotating Saturday coverage 8:00AM - 4:00PM based on clinic needs. We are flexible in scheduling, and request that you are also flexible in working various shifts. Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
#J-18808-Ljbffr
