Patient Services
Responsibilities:
Manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital). Deal with queries or questions regarding processing a patient's order. Ensure all patient notes and activities are accurately recorded on the relevant I.T. system. Act as a point of contact for queries from hospitals, consultants, nurses, and where relevant, specialist centres. Demonstrate an understanding of the prescriptions, medication, and treatments involved in each of the relevant therapy areas. Where relevant to the therapy area, take responsibility for the accurate registration of new patients, confirming funding arrangements with relevant healthcare organisations or processing private payments, and resolving queries relating to missing information both in respect of patient details and funding. In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery (e.g., blood test results for mental health patients). Where relevant to the therapy area, arrange with the nurse scheduler to arrange a home training visit.
Skills and Knowledge:
Experience working in a change-driven/fast-moving environment. Previous experience in a customer service role, either phone, face-to-face, or email/mail-based. Experience handling and resolving customer issues. Working as part of an operational business team (desirable). Experience in the healthcare industry (desirable).
Skills/Abilities:
Strong organisational skills. Detail-oriented and passionate about delivering work to agreed quality standards. Excellent verbal and written communication skills. Team player who works cooperatively with colleagues and aligns work effectively with other departments. Copes well with pressure and enjoys working in a fast-paced environment. Excellent problem-solving skills. Demonstrates a positive work attitude (e.g., self-motivated, shows initiative, takes ownership of work). Customer service skills (e.g., dealing sensitively with anxious patients, handling complaints). Takes a real interest in the industry and working in a customer-oriented role. Comfortable with the use of I.T. skills (e.g., email, word processing, etc.).
For more information, please call Hannah-Laura on 01283 505400 or email your CV to
Hannah-laura.brown@pertemps.co.uk .
#J-18808-Ljbffr
Responsibilities:
Manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital). Deal with queries or questions regarding processing a patient's order. Ensure all patient notes and activities are accurately recorded on the relevant I.T. system. Act as a point of contact for queries from hospitals, consultants, nurses, and where relevant, specialist centres. Demonstrate an understanding of the prescriptions, medication, and treatments involved in each of the relevant therapy areas. Where relevant to the therapy area, take responsibility for the accurate registration of new patients, confirming funding arrangements with relevant healthcare organisations or processing private payments, and resolving queries relating to missing information both in respect of patient details and funding. In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery (e.g., blood test results for mental health patients). Where relevant to the therapy area, arrange with the nurse scheduler to arrange a home training visit.
Skills and Knowledge:
Experience working in a change-driven/fast-moving environment. Previous experience in a customer service role, either phone, face-to-face, or email/mail-based. Experience handling and resolving customer issues. Working as part of an operational business team (desirable). Experience in the healthcare industry (desirable).
Skills/Abilities:
Strong organisational skills. Detail-oriented and passionate about delivering work to agreed quality standards. Excellent verbal and written communication skills. Team player who works cooperatively with colleagues and aligns work effectively with other departments. Copes well with pressure and enjoys working in a fast-paced environment. Excellent problem-solving skills. Demonstrates a positive work attitude (e.g., self-motivated, shows initiative, takes ownership of work). Customer service skills (e.g., dealing sensitively with anxious patients, handling complaints). Takes a real interest in the industry and working in a customer-oriented role. Comfortable with the use of I.T. skills (e.g., email, word processing, etc.).
For more information, please call Hannah-Laura on 01283 505400 or email your CV to
Hannah-laura.brown@pertemps.co.uk .
#J-18808-Ljbffr
