You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Patient Services Coordinator - Homecare
Company:
B. Braun Medical Ltd. Job Location:
GB-Sheffield (Thorncliffe Park), GB-Sunderland Functional Area:
Customer Services Working Model:
Onsite Requisition ID:
2522 Are you excited about the opportunity to make a meaningful impact in the lives of patients? Do you thrive in a role where your customer service skills can directly enhance the quality of care for patients? This could be the perfect role for you! We are looking for a
compassionate
Homecare Patient Coordinator with proven experience in a customer service role, specifically in dealing with
vulnerable customers. You will play a vital role in coordinating patient services, facilitating communication between patients and healthcare providers, and ensuring that patients’ needs are met with
care and efficiency. The role is based at our Sunderland office - SR2 7RR. Standard working hours are 8:30 – 16:30 with a rotating schedule of 9:30 – 17:30. You will work two weeks in the office, followed by one week working from home. Your main responsibilities will be: Answer incoming calls from patients, nurses, and general practitioners and take appropriate action for each call. Coordinate with patients, couriers and internal B. Braun departments to ensure the timely delivery of critical medical products. Daily monitoring of emails to ensure all requests are processed & fully up to date. Register new patients; including account set up and home installation. Contact general practitioners or trusts to request prescription forms on behalf of patients. Facilitate the end of service coordination, including making arrangements for the return of products from a patient’s home. Identify vulnerable patients and refer to the appropriate professional body when required. Deal with potential Safeguarding issues and ensuring that the appropriate action has been taken. What you’ll need to succeed: Proven experience in a customer service-based role dealing with vulnerable customers. Experience in complaint management. Team player with the ability to work unsupervised using own initiative. Excellent communicator with ability to adapt communication style to suit the needs of the stakeholder. Detail focused and comfortable working in a fast-paced office environment. Reliable, tolerant, patient focused and determined. Good working knowledge of Microsoft Office, i.e. Outlook, Word, Excel. In return we will provide the following benefits: 27 days annual leave plus bank holidays Free tea and coffee on site Company Pension scheme - employer contribution match up to 7% Life assurance 3 x annual salary Group Income Protection Scheme Private Medical Insurance option Occupational Sick Pay Assistance with further study Learning and development opportunities Enhanced family friendly payments Aviva Employee Assistance Programme which includes access to digital wellbeing programmes Aviva DigiCare Workplace App which includes access to a free digital GP and a health check Recognition and long service awards Professional subscription reimbursement when required for your role Health and wellbeing activities Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip Optional benefits: Westfield Health Cash Plan Blue Light Card Discounted gym membership Cycle to work scheme WSL – 40% off Will writing service *Job titles advertised might differ from those offered due to the need for broader appeal in adverts. Upon employment, titles might be adjusted to reflect specific roles and align with internal structures. Join B. Braun in celebrating diversity!
We’re committed to an inclusive recruitment process, offering reasonable adjustments for all candidates. From accessible interview rooms to flexible times, we’re here to support you. Email us at recruiting.bbmuk@bbraun.com for assistance. Whether you need additional accommodations or have specific requirements, simply reach out—we’re here to understand your needs and provide necessary assistance throughout the recruitment process and beyond. At B. Braun, where everyone, everywhere matters.
#J-18808-Ljbffr
B. Braun Medical Ltd. Job Location:
GB-Sheffield (Thorncliffe Park), GB-Sunderland Functional Area:
Customer Services Working Model:
Onsite Requisition ID:
2522 Are you excited about the opportunity to make a meaningful impact in the lives of patients? Do you thrive in a role where your customer service skills can directly enhance the quality of care for patients? This could be the perfect role for you! We are looking for a
compassionate
Homecare Patient Coordinator with proven experience in a customer service role, specifically in dealing with
vulnerable customers. You will play a vital role in coordinating patient services, facilitating communication between patients and healthcare providers, and ensuring that patients’ needs are met with
care and efficiency. The role is based at our Sunderland office - SR2 7RR. Standard working hours are 8:30 – 16:30 with a rotating schedule of 9:30 – 17:30. You will work two weeks in the office, followed by one week working from home. Your main responsibilities will be: Answer incoming calls from patients, nurses, and general practitioners and take appropriate action for each call. Coordinate with patients, couriers and internal B. Braun departments to ensure the timely delivery of critical medical products. Daily monitoring of emails to ensure all requests are processed & fully up to date. Register new patients; including account set up and home installation. Contact general practitioners or trusts to request prescription forms on behalf of patients. Facilitate the end of service coordination, including making arrangements for the return of products from a patient’s home. Identify vulnerable patients and refer to the appropriate professional body when required. Deal with potential Safeguarding issues and ensuring that the appropriate action has been taken. What you’ll need to succeed: Proven experience in a customer service-based role dealing with vulnerable customers. Experience in complaint management. Team player with the ability to work unsupervised using own initiative. Excellent communicator with ability to adapt communication style to suit the needs of the stakeholder. Detail focused and comfortable working in a fast-paced office environment. Reliable, tolerant, patient focused and determined. Good working knowledge of Microsoft Office, i.e. Outlook, Word, Excel. In return we will provide the following benefits: 27 days annual leave plus bank holidays Free tea and coffee on site Company Pension scheme - employer contribution match up to 7% Life assurance 3 x annual salary Group Income Protection Scheme Private Medical Insurance option Occupational Sick Pay Assistance with further study Learning and development opportunities Enhanced family friendly payments Aviva Employee Assistance Programme which includes access to digital wellbeing programmes Aviva DigiCare Workplace App which includes access to a free digital GP and a health check Recognition and long service awards Professional subscription reimbursement when required for your role Health and wellbeing activities Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip Optional benefits: Westfield Health Cash Plan Blue Light Card Discounted gym membership Cycle to work scheme WSL – 40% off Will writing service *Job titles advertised might differ from those offered due to the need for broader appeal in adverts. Upon employment, titles might be adjusted to reflect specific roles and align with internal structures. Join B. Braun in celebrating diversity!
We’re committed to an inclusive recruitment process, offering reasonable adjustments for all candidates. From accessible interview rooms to flexible times, we’re here to support you. Email us at recruiting.bbmuk@bbraun.com for assistance. Whether you need additional accommodations or have specific requirements, simply reach out—we’re here to understand your needs and provide necessary assistance throughout the recruitment process and beyond. At B. Braun, where everyone, everywhere matters.
#J-18808-Ljbffr
