If you are looking for a varied role, this could be for you. You would be working on the front line with patients and also working closely with the management team in behind-the-scenes operations.
If the thought of developing new processes excites you, we want to hear from you.
We are located in a purpose-built GP Practice and work within the Harthill Primary Care Network.
Main duties of the job
Working closely with the practice management team, you will share responsibility to maintain and improve an excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgery's day-to-day patient services. The role carries responsibility for the supervision and management of the Reception Team and is an important part of the surgery's Leadership Team. Supporting our non-clinical team in delivering responsive, compassionate, and effective patient care, you will rapidly resolve any operational issues whilst coaching and mentoring to develop a high-caliber team. You will assist in the design and implementation of new systems and working practices, with a remit spanning all our patient services. You must maintain an up-to-date working knowledge of health and safety and infection control, statutory and best practice guidelines, and ensure implementation across the Surgery. Identify any risks or hazards involved in work activities and ensure any issues are resolved. About us
Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose-built surgery in Anlaby. We have 6 GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses, a team of 2 phlebotomists, and a fully supportive admin team. We are a training practice helping the next generation of GP's. We are proud of who we are and always try to offer an outstanding service to our patients. Job responsibilities
You must be passionate about building a strong team to always deliver a high quality of service. You will need excellent interpersonal and communication skills, the ability to quickly build rapport and trust with people from a range of different backgrounds, as well as demonstrate high levels of emotional intelligence. As an advocate for patients within the organisation, you will need to champion access and communications, ensuring patient experience is at the heart of the work of the team. Coordinating our customer-facing and behind-the-scenes operations, you will ensure patients enjoy a great experience every day. Working closely with the practice management team, you will share responsibility to maintain and improve an excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgery's day-to-day patient services. You will have delegated responsibility for the management of identified personnel, resources, and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as and when necessary. You would lead and be part of the team receiving patient inquiries via email, Engage Consult, phone, and in person, where it is expected that they would be helped in a courteous manner. Some conversations may be of a delicate nature, and so you will need to ensure you and your team maintain confidentiality at all times as well as being empathetic. As you would at times be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You and your team would be accurately keeping records and completing clerical duties such as filing and photocopying. Your team will also be processing repeat prescriptions where necessary. You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings. You will be responsible for dealing with concerns and complaints under supervision from the Executive Practice Manager or operations lead where necessary. You will be able to manage your own workload, being an efficient supervisor and organiser. In line with this, you will ensure oversight of your team's data input, ensuring all information is accurate on the EMIS systems. You will be accountable to the managing partners by reporting to and working with the Executive Practice Manager. This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are supported. Willerby & Swanland Surgery is passionate about our patients and our team. We will work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be. The role will work closely with the Operations/IT Lead to support practice IT systems and equipment to ensure the smooth running of the clinical processes and delivery of excellent service to our patients, including maintenance of high standards of tidiness and cleanliness. Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time. Person Specification
Qualities and Attributes
Flexible approach to undertaking a wide variety of tasks Flexible with regard to working hours Interested in and an aptitude for learning new skills and taking on new challenges Comfortable working to agreed objectives Ability to make decisions within defined procedures/legislation Understanding, acceptance and adherence to the need for strict confidentiality Able to work under pressure Able to lead a team and engender team spirit Previous experience of working directly with members of the public Experience of managing a team, preferably within a Primary care Setting Experience of complex administration and record keeping in a busy environment Experience of using EMIS clinical system within a Primary Care setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Working closely with the practice management team, you will share responsibility to maintain and improve an excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgery's day-to-day patient services. The role carries responsibility for the supervision and management of the Reception Team and is an important part of the surgery's Leadership Team. Supporting our non-clinical team in delivering responsive, compassionate, and effective patient care, you will rapidly resolve any operational issues whilst coaching and mentoring to develop a high-caliber team. You will assist in the design and implementation of new systems and working practices, with a remit spanning all our patient services. You must maintain an up-to-date working knowledge of health and safety and infection control, statutory and best practice guidelines, and ensure implementation across the Surgery. Identify any risks or hazards involved in work activities and ensure any issues are resolved. About us
Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose-built surgery in Anlaby. We have 6 GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses, a team of 2 phlebotomists, and a fully supportive admin team. We are a training practice helping the next generation of GP's. We are proud of who we are and always try to offer an outstanding service to our patients. Job responsibilities
You must be passionate about building a strong team to always deliver a high quality of service. You will need excellent interpersonal and communication skills, the ability to quickly build rapport and trust with people from a range of different backgrounds, as well as demonstrate high levels of emotional intelligence. As an advocate for patients within the organisation, you will need to champion access and communications, ensuring patient experience is at the heart of the work of the team. Coordinating our customer-facing and behind-the-scenes operations, you will ensure patients enjoy a great experience every day. Working closely with the practice management team, you will share responsibility to maintain and improve an excellent level of management provided to the Practice and its Partners by helping to coordinate and deliver the surgery's day-to-day patient services. You will have delegated responsibility for the management of identified personnel, resources, and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as and when necessary. You would lead and be part of the team receiving patient inquiries via email, Engage Consult, phone, and in person, where it is expected that they would be helped in a courteous manner. Some conversations may be of a delicate nature, and so you will need to ensure you and your team maintain confidentiality at all times as well as being empathetic. As you would at times be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You and your team would be accurately keeping records and completing clerical duties such as filing and photocopying. Your team will also be processing repeat prescriptions where necessary. You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings. You will be responsible for dealing with concerns and complaints under supervision from the Executive Practice Manager or operations lead where necessary. You will be able to manage your own workload, being an efficient supervisor and organiser. In line with this, you will ensure oversight of your team's data input, ensuring all information is accurate on the EMIS systems. You will be accountable to the managing partners by reporting to and working with the Executive Practice Manager. This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are supported. Willerby & Swanland Surgery is passionate about our patients and our team. We will work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be. The role will work closely with the Operations/IT Lead to support practice IT systems and equipment to ensure the smooth running of the clinical processes and delivery of excellent service to our patients, including maintenance of high standards of tidiness and cleanliness. Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time. Person Specification
Qualities and Attributes
Flexible approach to undertaking a wide variety of tasks Flexible with regard to working hours Interested in and an aptitude for learning new skills and taking on new challenges Comfortable working to agreed objectives Ability to make decisions within defined procedures/legislation Understanding, acceptance and adherence to the need for strict confidentiality Able to work under pressure Able to lead a team and engender team spirit Previous experience of working directly with members of the public Experience of managing a team, preferably within a Primary care Setting Experience of complex administration and record keeping in a busy environment Experience of using EMIS clinical system within a Primary Care setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
