Management of all patient complaints and feedback ensuring written responses are created to a high standard, in line with practice and local protocols and sent by deadlines. Maintain complaint logs, analysing trends, preparing quarterly and year-end complaint reviews and proposing suggestions for improvements to Practice Management.
Develop and maintain the practice website, social media, practice booklet, patient information leaflets, newsletter and practice noticeboards (supported by the digital champion). Deal with all queries relating to patient services.
Continually assess and evaluate systems recommending patient-facing changes and improvements to the Practice Management as appropriate. Development and promotion of online services to improve the number of patients registered to use online services. Creation, coordination and reporting of patient and staff surveys. Responsible for all patient-facing CQC policies.
Review and update the Patient Services Clarity Page. Support staff on how best to handle complaints and provide hints and tips to avoid them. Line manage the Digital Champion who assists patients in learning how to use digital tools at the practice. Liaise with the Patient Participation Group (PPG), executive and working group. Ensure meetings are regularly scheduled and that actions are completed.
Liaise with local support groups such as Dementia Action Marlow and Carers Bucks to ensure good working relationships and support for activities. Align efforts to strengthen relationships with the local community and voluntary sector, to enhance the offer of support to individuals and the wider population, in conjunction with the objectives of our PCN. Ensure the practice maintains current accreditations such as Safe Surgeries, Armed Forces, Dementia Friendly practice and adapts protocols as required. Some administrative duties to support the Senior Management team and the practice as required.
This above list is not exhaustive and may be subject to change where there is an established business need.
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Develop and maintain the practice website, social media, practice booklet, patient information leaflets, newsletter and practice noticeboards (supported by the digital champion). Deal with all queries relating to patient services.
Continually assess and evaluate systems recommending patient-facing changes and improvements to the Practice Management as appropriate. Development and promotion of online services to improve the number of patients registered to use online services. Creation, coordination and reporting of patient and staff surveys. Responsible for all patient-facing CQC policies.
Review and update the Patient Services Clarity Page. Support staff on how best to handle complaints and provide hints and tips to avoid them. Line manage the Digital Champion who assists patients in learning how to use digital tools at the practice. Liaise with the Patient Participation Group (PPG), executive and working group. Ensure meetings are regularly scheduled and that actions are completed.
Liaise with local support groups such as Dementia Action Marlow and Carers Bucks to ensure good working relationships and support for activities. Align efforts to strengthen relationships with the local community and voluntary sector, to enhance the offer of support to individuals and the wider population, in conjunction with the objectives of our PCN. Ensure the practice maintains current accreditations such as Safe Surgeries, Armed Forces, Dementia Friendly practice and adapts protocols as required. Some administrative duties to support the Senior Management team and the practice as required.
This above list is not exhaustive and may be subject to change where there is an established business need.
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