The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services. This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
KEY RESPONSIBILITIES:
Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
Patient Guidance: Provide patients with information about their medications.
Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues.
Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
REQUIREMENTS:
2 years plus customer service experience.
Working in a healthcare environment advantageous but not essential.
Excellent attention to detail.
Good understanding of working in a highly regulated industry and following policies and SOPs.
High level of IT proficiency.
Ability to work under pressure.
SALARY & BENEFITS:
£26,000-£28,000 depending on experience.
25 days holiday plus bank holidays (will increase to 30 days after 1 year).
Competitive pension scheme - employer contribution up to 5%.
Cycle to work scheme.
Casual dress.
Free food and refreshments.
Compensation Range: £26K - £28K
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