Payments Operations Executive

About Us: One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation’s financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK. Amplifi Capital are one of the top 5 lenders in the near prime unsecured personal loans market in the UK. Through our innovative work we have grown our new customer volumes by 5 folds in just the last two years alone. Aiming to increase that number even further as we progress. We are the biggest name in the UK credit union market with the two largest Credit Unions in the UK on the Amplifi platform. We at Amplifi Capital want to go beyond that, aiming to be the biggest player in the UK personal loan market for the near prime segment. Standing out against our competitors, being at the forefront of personal loans market. We don’t just want to stop there, with the launch of the Reevo Money and our anticipated credit card product in late-2025 we are expanding our footprint in the near prime lending space. People always come first at Amplifi Capital. From how we engage with our customers to the thorough recruitment process. Our journey is just getting started, the business has attracted amazing talent so far, and we don’t plan on stopping yet! The Role: We are seeking a dynamic Payment Operations/Middle Office specialist, who is looking to take the next step up in their career, to join the Amplifi team as a Payment Operations Executive. Based in our London headquarters, in this position you will direct and manage daily customer payment related operational processes, identifying and correcting issues, as well as managing and monitoring systems such as our core banking system – Mambu. Acting as a leader in continuous improvement to build on your experience, to identify improvements and follow through with their implementation, working with stakeholders across product, tech and ops teams as required. You will be process driven, with a keen interest in learning and mastering new systems. Responsibilities: Process payments and manage adjustments to customer accounts for loan accounts and the upcoming credit card product launch. Handle customer change requests related to repayment schedules and account modifications. Serve as the primary point of contact and subject matter expert for internal inquiries related to designated software packages and associated processes. Regularly update and maintain process documentation and user manuals to ensure accuracy and efficiency. Collaborate with cross-functional teams to assess and communicate the business and customer impact of identified issues. Continuously identify opportunities to enhance and automate processes, driving improvements and innovation within the team. Participate in payment-related projects, including investigating, testing, and implementing system updates and industry regulation changes. Minimum Requirements: Experience of payment operations or transaction processing, ideally in a bank or other financial services provider dealing with consumer lending. Knowledge of Payment Systems Regulations and any of Faster Payments, Direct Debit, BACS, Open Banking (e.g. Instant Pay or VRP) and VISA schemes would also be advantageous. Exposure to credit card operations and systems would be advantageous. Experience in core banking systems administration and/or management. An inquisitive nature, keen to master new systems and be the ‘go to’ person for related queries. Numerate with good attention to detail. A champion for improved efficiency – a history of identifying system or process weakness and implementing change. Great communicator, able to liaise with internal stakeholders and vendors to resolve issues. Great planning and organisation skills. Benefits: Competitive salary. 25 days annual leave. Private Health Cover via Bupa. Cycle-to-Work Scheme. Subsidised Nursery scheme. Hybrid working (2 days from home). Commitment: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.

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