About the role
As a Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first-class, professional service to our clients, recognising the importance of everyone providing a great client experience.
This is a full-time, hybrid role working in our Swinton office Tuesday-Thursday with Mondays and Fridays working from home.
Key responsibilities include:
Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures as appropriate. Conducting account client reviews. Raising system bugs and improvement ideas with technical support. Knowledge sharing with peers to create a team of payroll experts. Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts. Working closely with payroll processors (based in Kochi, India). Sharing ideas to help improve processes. Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars. Skills & experience
Previous experience working in Payroll, at Administrator or Advisor level. CIPP or equivalent qualifications are desirable. Excellent ability in building positive customer relationships. Excellent interpersonal and communication skills. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourcing service provider (desirable). Eager to learn and develop. Great coaching and mentoring skills. Highly organised and methodical in your approach. Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham, and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing, and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures as appropriate. Conducting account client reviews. Raising system bugs and improvement ideas with technical support. Knowledge sharing with peers to create a team of payroll experts. Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts. Working closely with payroll processors (based in Kochi, India). Sharing ideas to help improve processes. Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars. Skills & experience
Previous experience working in Payroll, at Administrator or Advisor level. CIPP or equivalent qualifications are desirable. Excellent ability in building positive customer relationships. Excellent interpersonal and communication skills. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourcing service provider (desirable). Eager to learn and develop. Great coaching and mentoring skills. Highly organised and methodical in your approach. Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham, and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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