Location: Reigate – hybrid – 40% office based
Full time – 35 hours
____________________________________________________
About Us
We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market. We need agile operators who can quickly find solutions and are committed to doing the right thing for our customers.
We are passionate about our strong purpose of helping people achieve a better later life. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.
Purpose
The Pension Services Support role sits within the Defined Benefits (DB) team, focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. This role is of critical importance to the success of the operational area.
Examples of Key Activities include:
Ensure mailboxes are monitored throughout the day and identify emails needing action and forward these on in a timely manner.
Complete filing of emails in line with processes and protocols.
Maintain our member calculations log to ensure we complete activities and respond within agreed SLA’s.
Be watchful and escalate complaints and vulnerable customers identified.
Update our Scheme Activity log and DB Calendar for new business deals.
Arrange and book Benefit Specification meetings for all new business secured.
Support our Relationship Manager with items that we need to review or gather for our Third Party administrations area.
Support the payroll functions and prepare data to support the monthly calculations as required.
Gather data sets as needed through Third Party Administrator downloads or directly from clients.
Support team in gathering data for audit and monitoring activities as required.
Load the monthly payment files to our SharePoint site for our Finance team.
Engage in process reviews and other improvement initiatives.
Skills and Experience
Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities.
A good team worker, with effective communication skills, highlighting tasks at risk of failing SLA’s.
Good organisational and planning skills.
Good numeracy with attention to detail.
Flexible approach: ability to work as part of a team in a fast-moving environment.
Basic Microsoft Office skills preferably Excel, Outlook, Word.
Experience
Required:
Experience of providing a high level of customer service to both internal and external customers.
Experience of working with non-standard processes and systems.
Company Benefits
A competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection. A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available via our Online Benefits Portal.
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy, ensuring all of our people feel proud to work at Just.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
#J-18808-Ljbffr
Full time – 35 hours
____________________________________________________
About Us
We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market. We need agile operators who can quickly find solutions and are committed to doing the right thing for our customers.
We are passionate about our strong purpose of helping people achieve a better later life. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.
Purpose
The Pension Services Support role sits within the Defined Benefits (DB) team, focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. This role is of critical importance to the success of the operational area.
Examples of Key Activities include:
Ensure mailboxes are monitored throughout the day and identify emails needing action and forward these on in a timely manner.
Complete filing of emails in line with processes and protocols.
Maintain our member calculations log to ensure we complete activities and respond within agreed SLA’s.
Be watchful and escalate complaints and vulnerable customers identified.
Update our Scheme Activity log and DB Calendar for new business deals.
Arrange and book Benefit Specification meetings for all new business secured.
Support our Relationship Manager with items that we need to review or gather for our Third Party administrations area.
Support the payroll functions and prepare data to support the monthly calculations as required.
Gather data sets as needed through Third Party Administrator downloads or directly from clients.
Support team in gathering data for audit and monitoring activities as required.
Load the monthly payment files to our SharePoint site for our Finance team.
Engage in process reviews and other improvement initiatives.
Skills and Experience
Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities.
A good team worker, with effective communication skills, highlighting tasks at risk of failing SLA’s.
Good organisational and planning skills.
Good numeracy with attention to detail.
Flexible approach: ability to work as part of a team in a fast-moving environment.
Basic Microsoft Office skills preferably Excel, Outlook, Word.
Experience
Required:
Experience of providing a high level of customer service to both internal and external customers.
Experience of working with non-standard processes and systems.
Company Benefits
A competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection. A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available via our Online Benefits Portal.
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy, ensuring all of our people feel proud to work at Just.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
#J-18808-Ljbffr
